Community Director
Clemson University - Clemson, SC

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POSITION DESCRIPTION:

1. JOB PURPOSE

The Community Director is a full-time, live-in professional staff member of University Housing and Dining, within the Division of Student Affairs. He/she is administratively responsible for a residential area that includes approximately 600-1000 students. The Community Director is the primary facilitator in the development of a residential environment for learning. He/she is supported by 1-2 Graduate Community Directors, 15-35 Resident Assistants, and up to 25 Desk Assistants. The Community Director is involved in policy development and implementation for both University Housing and Student Affairs. He/she serves as the primary communication line between staff.

2. JOB FUNCTIONS

SUPERVISION E/30%

Graduate Community Director (GCD)--(live-in staff, graduate assistants)
Review job responsibilities and duties
Identify position related expectations
Provide ongoing training and development opportunities
Assign tasks and monitor progress
Motivate staff members to ensure timeliness and efficiency
Facilitate weekly staff meetings
Hold weekly One on Ones
Provide resources and support in the supervision of Resident Assistants and Desk Assistants
Provide accountability to staff members who fail to meet University Housing expectations
Monitor academic progress
Resident Assistant (RA)-(15-35 Residents who live within a community)
Provide co-supervision for staff with Graduate Community Director(s)
Follow-up with staff regarding curriculum requirements
Plan and implement weekly staff meetings
Facilitate completion of room condition forms and rosters
Serve as a resource for room changes and other counseling situations
Hold regular one-on-ones with RAs
Provide accountability to staff members who fail to meet Residential Life expectations
Support RAs in their academic progress

COMMUNITY DEVELOPMENT E/15%

Community Council/RHA
Ensure that Community Council elections are conducted according to established procedures
Monitor Community Council programming budgets and tracking
Support RHA and Community Council events and meetings through regular attendance
Serve as Residential Life resource to Community Council
Create inclusive communities that support social justice

Residential Education
Demonstrate a baseline knowledge and understanding of concepts, definitions, philosophy, and
departmental priorities relating to social justice, inclusivity, and diversity.
Collaborate with academic and student affairs partners to meet student needs
Provide dedicated focus and attentiveness to retention efforts for all students
Implement residential curriculum as designated by the department
Be knowledgeable of needs for student population in areas served
Provide resources for academic success

Academic Initiatives
Provide day-to-day management of Living-learning communities (LLCs) within area of responsibility
Communicate appropriately with LLC partners regarding needs and assistance for LLC
Collaborate with Assistant Director(s) regarding evaluation of needs for long-term LLC development
Develop a baseline knowledge of assessment information and practices at Clemson University;
including management of Campus Labs
Assist with implementation of the New Student Academic Program process for all first-year and transfer students, as applicable

CRISIS MANAGEMENT E/15%

Counseling
Receive, review, investigate and follow up on written reports from student staff regarding
individuals with emotional, psychological, or other concerns
Advise GCDs and RAs in dealing with individuals regarding emotional, psychological, or other concerns
Intervene with students experiencing difficulties and assess the nature and extent of critical situations
Refer students to other campus resources as needed
Mediate roommate conflicts that have not been resolved by RA or GCD staff
Assist Counseling and Psychological Services (CAPS) with crisis management, and
implementation of programs related to crisis management

On-Call
Serve as a weekly, twenty-four hour, on-call resource for campus of 6,000 students on a
rotational basis as part of a professional staff duty rotation
Provide nightly assistance to staff members within specific residential area
Assist Police, Fire, and other University Departments as needed within specific residential area

Safety & Security
Identify safety and security issues in residential area and respond to student concerns by promptly
addressing issues and concerns
Assist in the development and enforcement of Clemson University and University Housing safety
and security policies and procedures
Ensure student staff perform twice a semester safety inspections of all rooms
Report and follow up on student injuries, major illnesses, arrests, and judicial incidents
Collaborate with University Fire Department to coordinate fire drills each semester
Distribute safety and security related information to residents
Promote positive working relationship between University Police, student patrol, and Residential Life student staff members
Assist with training GCD, RA, and desk staff regarding policies and procedures for the card access system
Develop and implement a plan to educate residents regarding use of card access system
Assist with troubleshooting situations regarding the card access system

SERVICE E/10%

Committees
Serve on department, division, or university committees as directed
Opportunity to advise student organizations, such as RHA, NRHH, RAAB, etc.
Summer responsibilities:

Summer Operations, as a major revenue-generating business, entails the assignment of the Coordinator during summer months to work with Summer School housing, Summer Orientation, Summer conferences and camps.

From May to August, provide oversight to conferences, camps, and Summer School:
Work in small teams to co-facilitate supervision of student staff in joint communities
Meet with clients to set up/arrange logistics for camps/conference
Be present at check in and check outs for groups
Be available to work non-traditional hours during summer to accommodate Saturday/Sunday check in and check outs
Maintain correspondence with Associate Director of Conference Operations to ensure proper billing and troubleshoot concerns
Serve in on-call rotation for response to camp issues
Recruit, select, train, supervise and evaluate summer staff and oversee the provision of services to summer school residents, conference guests and/or summer programs
Supervise summer Hall Managers or conference assistants in completing duties related to summer conference programs

HOUSING ADMIN. MANAGEMENT E/10%

Maintenance
Monitor student maintenance needs and concerns
Follow up on emergency requests related to community facilities
Assess building needs and address accordingly
Investigate, address, and bill responsible parties for common area damages
Communicate damages or concerns with Residential Facilities personnel
Formulate and recommend facilities-related changes

Custodial
Monitor student custodial needs and concerns
Coordinate cleaning of rooms with Residential Facilities during the room change process
Collaborate with custodial supervisors to address emergency cleaning situations
Assess building needs with regard to custodial care and address accordingly
Formulate and recommend custodial-related changes

Assignments
Manage assignment information, as appropriate, in TRIBUO
Train GCDs, RAs, and DAs to use TRIBUO and serve as resource for related questions
Investigate crisis and conflict situations related to roommate assignments and room/apartment
change requests
Assist other housing professionals with locating available space to assign students in need
Manage regular resident room/apartment change requests and resident temporary relocations

Billing
Facilitate room inspections and process all Room/Apartment Condition Forms
Investigate damage to determine individual(s) responsible for damages
Complete billable damage process as outlined by department
Budgets
Manage and approve staff budgets for GCD and RAs
Distribute RA programming funds
Appropriate funds for staff development
Manage funding reconciliation paperwork
Appropriate stewardship of the purchasing card

STAFF DEVELOPMENT E/10%

Recruitment
Recruit students for RA positions on an annual basis
Assist with Resident Assistant Selection Process
Assist with Graduate Assistant Selection Process

Training
Assist in the development and implementation of training workshops conducted for all Residential
Life staff prior to and during the academic year
Present topics to graduate staff during ongoing training and development
Provide intentional professional development for graduate staff
Foster a supportive and challenging inclusive environment
Provide resources for and help facilitate orientation sessions for new RAs

Evaluation
Conduct formal evaluations of GCDs performance once a semester through a written
appraisal and evaluation meeting
Complete evaluation and performance appraisals of RAs once per semester
Make decisions regarding RA requested reappointment for returning staff
Consistently implement the progressive discipline model to hold staff accountable
to applicable job performance

Educational Contributions
Assist with curriculum development and instruction of EDC 390
Student Development, Leadership, and Counseling for the University Paraprofessionals for
enrolled RAs
Provide feedback through grading and individual conversations
Prepare lesson plans and course documents for each class

COMM. AND ETHICAL STAND. E/10%
Hearing Officer Responsibilities
Act as an administrative hearing officer for University Housing violations and cases reported by
CUPD
Effectively follow judicial administrative process to ensure the timely and accurate resolution of
discipline reports
Address the developmental needs of students when conducting judicial hearings
Counsel students on matters related to student conduct and provide options for case resolution
Implement sanctions and monitor progress of students related to administrative cases
Ensure staff understand, uphold, and enforce University polices and procedures
Consult with OCES on judicial cases when necessary
Attend judicial hearings as a witness for the University as necessary
Serve on judicial hearing boards as necessary
Train GCDs and RAs in regard to University policies and procedures, judicial process, and
documentation procedures

QUALIFICATIONS:

MINIMUM REQUIREMENTS:

A bachelor's degree and work experience in student services programs.

PREFERRED IN ADDITION TO THE MINIMUM REQUIREMENTS:

A master's degree in college student personnel, counseling or a related field. Experience and training in student services or student development programs.

PAY & WORK SCHEDULE:

Standard Hrs: 37.5; Band: 05 ($ 31,182.00 - $ 57,695.00)

ADDITIONAL COMMENTS:

The Community Director must possess extraordinary energy and patience and must be willing to work nights and unscheduled hours; must be capable of responding on behalf of the University to crisis situations with control and good judgement; and must be highly motivated and creative in approach to all aspects of their job.

KNOWLEDGE, SKILLS & ABILITIES:

Proven development of administrative and management skills, commitment to diversity, organizational skills, sound written or oral expression, crisis management skills, supervision and training of employees required.

Guidelines:
Supervision is provided by an Assistant Director through daily contact and weekly staff meeting, as well as additional meetings when necessary. A great deal of autonomy is expected of this position and the employee must be self-motivated and able to work independently within the recognized policies and procedures. High degree of confidentiality is required.

JOB LOCATION:

Thornhill Village Commons- Clemson Main Campus

APPLICATION DEADLINE:

October 2

8, 2013 CLOSING STATEMENT: Clemson University is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group of individuals on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or genetic information.

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