Entry Field Technician Support Representative
HP - Nebraska

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Entry Field Technician Support Representative - 1204481

Description
Interacts with Customer to ensure Customer satisfaction following established procedures Performs installations, reinstallations, maintenance, and repairs on Customer equipment

Delivers standard services

Uses data from known resources to ensure customer product needs are met

Solves product level problems onsite with individual customers

Overall Customer Satisfaction measured at product repair level

Meets commitments within specified timeframe

Follows established product escalation procedures

Provides technical information to Customer and escalation team for individual product repairs

Repair related growth opportunities explored

Qualifications
Education and Experience Required:
Minimum High School/Vocational School or equivalent certification

Knowledge and Skills Required:
Relevant product/company knowledge

Moderately basic troubleshooting skills

Basic analytical and communications skills

Proficient in professional oral, and telephone communication skills

Ability to gather relevant information systematically, and identify needs and solve problems following the instruction Ability to maintain ongoing relationships with customers, peers and support partners

Ability to effectively interact and communicate with people at operational level

Perform reporting and administrative functions
Ability to manage time effectively

Job - Services
Primary Location - United States-Nebraska

Schedule - Full-time
Job Type - Experienced
Shift - Day Job
Travel - No
Job Posting - Nov 4, 2013

HP - 5 months ago - save job - block
About this company
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Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...