Technical Support Representative - Intern
IBM - Dubuque, IA

This job posting is no longer available on IBM. Find similar jobs:Technical Support Representative jobs - IBM jobs

IBM has your long-term professional life in mind. What's your passion? Learn new skills, work across different disciplines or move into new challenges. It's possible with our award-winning, customized professional development and leadership training. On average, every IBM employee takes advantage of more than 60 hours of training a year. IBM offers competitive benefits, as well as an industry-leading practice of performance-based bonuses for all employees. We believe that global innovation demands diverse employees and attractive work/life initiatives that sustain, and retain, them. IBM gives you the power to design your workday, and your life, according to your unique styles and needs.


This position is located onsite in Dubuque, IA. No remote work is available.

Primary responsibilities may include some or all of the following activities: assist in installing, monitoring, maintaining, diagnosing, testing, configuring, set-up, and responding to remote system activity. Works under the guidance of more experienced personnel and receives well defined instructions to work within established processes, procedures and/or guidelines. Assists and works under close supervision. Assumes additional responsibilities as assigned.

General supervision with occasional checks on procedures and accuracy. Work is subject to general instruction, direction or review by team leader and more experienced team members. The ability to work independently and an astute attention to detail are important.

Requires good communication skills to work internally with team, managers, and peers. Communicates with IBM management and/or team members on a timely basis to exchange information regarding status of work, of potential or existing problems, and to seek advice and assistance. Requires assistance from more experienced personnel on more complex activities.

Problem Solving
Uses standard tools, techniques, and procedures to identify/understand routine problems and to select appropriate actions to resolve problems. Performs routine problem determination utilizing computer-based applications and other available resources to support problem determination and resolution.

  • High School Diploma/GED
  • Basic knowledge in server, storage, hardware, network, operating system, software, application, database or other technologies
  • Basic knowledge in Installing, troubleshooting, operating, testing, planning, and configuring relevant technologies
  • English: Fluent

Additional information
GTS-SO’s mission is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. The Domestic Delivery Center in Dubuque, IA is focused on increasing GTS-SO delivery quality. Global Technology Services (GTS) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About this company
6,063 reviews
International Business Machines Corporation (IBM), is an information technology (IT) company. s major operations include Global Technology...