Marketing Associate - Commercial Solutions Job
ecolab - Saint Paul, MN

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Job Title: Marketing Associate - Commercial Solutions
Functional Area: Information Technology
Division: Pest Elimination
Location: Minnesota-St Paul
Country: United States
Employment Status: Full Time
Job Description:
Ecolab’s Pest Elimination Division, the nation’s commercial industry leader. We help to protect the health and safety of our customers, and our customers’ customers, with the most effective pest elimination programs available. Focused exclusively on commercial pest elimination, we bring cutting-edge innovation to diverse markets, sharing our expertise to help companies strengthen their brand, enhance customer satisfaction, increase efficiency and implement more environmentally sustainable practices.

Commercial Solutions is an innovation-minded team that delivers information solutions to enable value delivery and drive profitable growth. This role is responsible for supporting the development, launch and enhancement of customer and business information solutions. Responsibilities include program management for the Pest portlet and other information delivery platforms for the future. This position will be responsible for developing best-in-class processes for sustaining and enhancing existing and new solutions.

Main Responsibilities:
- Lead program management and support requirements for the Pest portlet and other future information delivery platforms, e.g. Customer Relationship Management (CRM)
- Help with ongoing strategic planning and integration across information solutions
- Support training and communication efforts that accompany the development, launch and enhancement of information solutions
- Partner with business leadership to establish program success criteria and monitor via a tracking of agreed upon metrics
- Maintain current processes such as customer alignments and hierarchy while analyzing and recommending new processes or process enhancements
- Interact with customer and business users, to better understand their needs and apply learnings to possible solution enhancements
- Provide tier 2 support for issue triage for customers and internal associates, and when needed, routing to the proper developer or support team member
- Identify support plans for deployment and maintenance activities, then clarify and resolve issues and risks, escalating when needed
- Set expectations with manager on project progress and business impact via timely communications

Basic Qualifications:
- Bachelors Degree in technical or analytic area
- 5+ years experience analyzing business and user needs
- 5+ years experience establishing processes and process improvements
- 3+ years experience with data integrations and analsis
- 1+ years experience writing basic sequel (SQL) statements to query data directly within a database
- Ability to travel up to 5%

Prefereed Qualifcations:
- Experience with Agile development methodologies
- Experience with Salesforce.com

AutoReqId : 29796BR

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A trusted partner at more than one million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies...