LOUNGE SERVER - BAR MODERNO
ARIA Resort & Casino - Las Vegas, NV

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Exhibit proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages and menu items.
  • Anticipate guests’ needs, respond promptly, and acknowledge all guests.
  • Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
  • Provide club service for designated beverages.
  • Clean and reset tables immediately after guests depart.
  • Greet guests in a positive, friendly manner and make them feel welcome.
  • Guide guests through all phases of the lounge/ bar experience.
  • Consistently following sequence of service utilizing all proper procedures standardized by the Cocktail Service management.
  • Maintain table cleanliness utilizing a silent service approach.
  • Clean menu covers, replacing inserts and general tidiness of podium area where necessary.
  • Maintain cleanliness and stock of their assigned areas, side stations, tables and POS stations.
  • Work as a team, assisting all guests’ and employees’ needs and inquiries.
  • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Maintain complete knowledge of designated glassware and garnishes for each drink.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
  • Maintain complete knowledge of POS and manual systems.
  • Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, place ashtrays with matches on tables, restock supply cabinet, prepare bowls of Bar snacks, set up candles/centerpieces, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Input orders into system and ensure transmission is verified by Bartender/Kitchen.
  • Legibly document orders when system is down and distribute orders to respective personnel for preparation of order; follow call procedures at the Bar.
  • Retrieve orders from designated areas and serve to guest's.
  • Open and serve wine/champagne bottles.
  • Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
  • Replace ashtrays with butts with clean ashtray by using capping method.
  • Remove soiled wares from tables to dishwashing area.
  • Present guest checks and process payments through the Bartender/Cashier.
  • Adhere to all cash handling and credit policies/procedures.
  • Extend courteous salutations when guests leave outlet an invite them to return.
  • Collect and report tips at the end of assigned shift.
  • Use all chemicals in accordance with OSHA regulations and Hotel requirements.
  • Complete closing side duties properly store all reusable goods, remove snack bowls from tables, remove all items from tables; place clean items in designated areas; wipe clean all surfaces.
  • Performs other job related duties as assigned.

  • JOB REQUIREMENTS:

    Required:
    • At least 1 year of cocktail service experience.
    • Ability to work as part of a team in a high-volume environment.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High School diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.
    Preferred:
    • Previous experience working in a similar resort setting.

    MGM Resorts International - 22 months ago - save job
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    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...