Exhibit proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages and menu items.
Anticipate guests’ needs, respond promptly, and acknowledge all guests.
Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
Provide club service for designated beverages.
Clean and reset tables immediately after guests depart.
Greet guests in a positive, friendly manner and make them feel welcome.
Guide guests through all phases of the lounge/ bar experience.
Consistently following sequence of service utilizing all proper procedures standardized by the Cocktail Service management.
Maintain table cleanliness utilizing a silent service approach.
Clean menu covers, replacing inserts and general tidiness of podium area where necessary.
Maintain cleanliness and stock of their assigned areas, side stations, tables and POS stations.
Work as a team, assisting all guests’ and employees’ needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of designated glassware and garnishes for each drink.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
Maintain complete knowledge of POS and manual systems.
Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, place ashtrays with matches on tables, restock supply cabinet, prepare bowls of Bar snacks, set up candles/centerpieces, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
Input orders into system and ensure transmission is verified by Bartender/Kitchen.
Legibly document orders when system is down and distribute orders to respective personnel for preparation of order; follow call procedures at the Bar.
Retrieve orders from designated areas and serve to guest's.
Open and serve wine/champagne bottles.
Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
Replace ashtrays with butts with clean ashtray by using capping method.
Remove soiled wares from tables to dishwashing area.
Present guest checks and process payments through the Bartender/Cashier.
Adhere to all cash handling and credit policies/procedures.
Extend courteous salutations when guests leave outlet an invite them to return.
Collect and report tips at the end of assigned shift.
Use all chemicals in accordance with OSHA regulations and Hotel requirements.
Complete closing side duties properly store all reusable goods, remove snack bowls from tables, remove all items from tables; place clean items in designated areas; wipe clean all surfaces.
Performs other job related duties as assigned.
- At least 1 year of cocktail service experience.
- Ability to work as part of a team in a high-volume environment.
- Excellent customer service skills.
- Have interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- Work varied shifts, including weekends and holidays.
- High School diploma or equivalent.
- Able to effectively communicate in English, in both written and oral forms.
- Previous experience working in a similar resort setting.
MGM Resorts International - 18 months ago
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It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...