Center Consultant
FedEx Office - Raleigh, NC

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Overview :
The Center Consultant is based in pre-approved centers; and will be responsible for providing customer service support for inbound customers. The Center Consultant (CC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services including shipping. The role encompasses extensive interaction with customers, over the phone, in-center, gathering order data, bidding, and order processing. The CC works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members, customer service specialists and vendors accomplishing established business objectives.

Responsibilities :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Maintains and regularly updates customer data base through “My Tasks”

Utilizes “OTP Call Back” report and updates database

Job bidding and bid follow-up (in conjunction with bid centers where appropriate) for the center

Maintains bidding database

Takes complex job orders

Identifies customers who have shipping needs on a regular basis, generates and activates shipping accounts

Collaborates with market sales team and customers to promote contracted programs and marketing campaigns to grow revenue with new and existing customers

Builds rapport with customers using a consultative sales approach

Sells targeted products using marketing toolkit materials, authorized websites and value propositions

Works closely with Marketing on ongoing development of tools to maximize program awareness

Manage customer interactions and information to ensure continuous and effective business relationships

Meets or exceeds appropriate activity standards

May provide secondary account coverage for other sales professionals, as required

Refers orders and/or bids/quotes to appropriate Operations resources

Refers project management, including outsourcing coordination, to appropriate Operations resources

May assist in account recovery

Sells FedEx Office value, by identifying solutions and providing outstanding service

Interacts with Sales leadership to develop and review sales support strategies for calling on named customer base

All other duties as needed or required

Qualifications :
High School Diploma or equivalent education

1+ years of specialized experience

A minimum of 12 months of sales support and/or sales experience OR an equivalent combination of sales support and customer service experience

Prefer experience within the document solutions or print offerings industry

Presents personal professional image and professional approach to all verbal communications

Demonstrated effective written and verbal communication skills

Proven strong organization and planning skills

Proven skills and aptitude to work in a customer-focused and results-driven environment

Demonstrated business math skills

Basic level MS Office computer skills

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability to work with minimal supervision

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

Suggests areas for improvement in internal processes along with possible solutions

Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility

Applies Quality concepts learned from training during daily activities

Supports FedEx Office Quality initiatives

FedEx Office - 3 years ago - save job - block
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