Data Center Operator - level1 MphasiS Infrastructure Services, Inc. -
Piscataway, NJ
No of Position 5 positions Location Nothern New Jersey with work sites in Piscataway and Totowa New Jersey Working Hours Weekdays 10hour shifts beginning either at 7AM or at 4PM Required Duties Work scheduled shifts and reliably respond to pager duties when oncall Work with various Client groups and stakeholders in a heterogeneous hardware and software environment to facilitate installations repairs and decommissions of data center hardware assets and circuits according to established operating procedures Maintain the data center active and offline IT asset inventory across multiple databases including Remedy MAC system CMDB Nlyte Avocent IPatch and Excel based Cabinet spreadsheets Asset entry and verification in the above database systems Asset tagging of data center equipment Labeling assets front rear with device hostname Entering host names in Avocent remote access KVM system or terminal server Survey and provide rack location SAN Network Power and Rack Unit requirements for new assets based on MoveAddChange requests(MAC) Maintain the data center cabinet elevations and network patch panel assignments in cabinet spreadsheets Nlyte and IPatch systems Track manage and order copper and fiber patch cable inventory Track and inventory Telco circuits 8234Provide guidance oversight and support to a team of Low Voltage electricians performing hardware racking and patching during offshift MAC work Produce network patching work orders via Ipatch cable management system Explain MAC scope of work to Low Voltage electricians Verification of asset tag model number and serial number for equipment to be installed in or removed from the data center Provide low voltage electricians all necessary cabling adapters and other components in support of MAC work Inspect readiness of equipment for installation (checking mounting hardware brackets and other accessories) Maintain communication with technical owners during MACs requiring coordination of multiple support teams Quality control of all MAC work after completed Perform hardware preventative and breakfix maintenance upgrades and after service testing for hardware not covered by vendor support SLA contracts as well as facilitate inwarranty services for vendors products 8234 Installation of hard drives memory CMOS battery power supplies controller cards write cache and batterybacked write cache upgrade or replacement Installation of PCI HBAs NICs Solarflare FPGA and other low latency cards Swap of defective servers and server resets Troubleshoot switchserver port connectivity issues related to network cables or patch panels checkingFluking for VLAN info on network switch ports KVM troubleshooting Maintain readiness of hot swap servers in the data center staging cabinet for emergencies (Standby servers with documented processors memory amount hardware version etc) Short and longterm testing of servers in Unix Lab or Staging area test cabinet especially after service repairs before returning equipment to production inventory Facilitate inwarranty parts replacement and services 8234Work directly with server administrators network administrators or Telco vendors to Troubleshooting layer 1 network connectivity issues on mission critical production systems providing loopbacks changing SFP’s and GBIC’s and replacing cabling Assist in troubleshooting Telco circuits including T1 POTS DSL DS3 MPLS Ethernet and fiber to terminating equipment such as routers switches CSU’s and modems Configuring HP iLODell DRAC management ports after installation and when requested Troubleshoot minor servers issues across multiple OS platforms Update MAC work log to keep requesters informed about work progress Continue to maintain communications with SAs after MAC is closed to answer all questions and help resolve any issues Work as remote hands with other IT members during regular scheduled work or emergency MACs Provide visual inspection of data center IT equipment and report issues to technical owners Provide oncall data center support during holidays vacation coverage and per request weekend coverage 8234Other general responsibilities include Prepare equipment for installation (remove from packaging before entering Data Center) storage or shipment to other Nomura and vendor sites Transfer all equipment removed from the cabinets during decommissions and place in the storage Create MAC requests building passes and provide shipping services to other data centers or colocations as requested Maintain and document data center best practices and standards by creating a detailed handbook of clients specific technical tasks and procedures Support external vendors during their presence in the data center which includes meeting vendors at our reception deskSecurity office and escorting them through the site Necessary Skills Exceptional familiarity with operations practices and protocols in a mission critical IT facility Exceptional familiarity with technical operations best practices including change control configuration management asset management labeling and inventory maintenance Exceptional knowledge and familiarity with telecom technology Layer1 through 3 Knowledge and experience with IT equipment hardware configuration installationdeinstallationtroubleshooting and Command Line Interface operation Routers Switches Firewalls Servers Storage Comfortable with use of common office automation software especially Excel Strong attention to detail Sucharita Paruchuri Cell 408 568 0145 Tel 408 327 1286 email sucharitaparuchurimphasiscom wwwmphasiscom
Dice - 11 months ago
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