Regional Director of Operations
Pillar Hotels & Resorts - Chicago, IL

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Pillar Hotels & Resorts Regional Director of Operations

Must have multi-unit experience


Manages the overall operation of multiple hotels through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Examines, analyzes, and evaluates operations of assigned hotels to ensure adherence to company and franchise standards and policies by performing the following duties.

Primary Responsibilities:

Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction.
Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
Produces monthly financial reports and knows at all times where the hotel stands against budget.
Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Completes a property Quality Assurance and franchise review semi-quarterly
Reviews GM’s marketing calls semi-quarterly to maintain a thorough understanding of market conditions
Completes a direct bill audit semi-quarterly
Implements programs that meet corporate goals and objectives
Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President
Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
Conducts area meetings semi-annually
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws

Note: Other duties as assigned by supervisor or management


Internal: All hotel properties, departments and employees: For leadership and communication

External: Account Executives: To promote business

Reports to: Regional Vice President


Education/Experience: Four-year college degree or previous experience in the hotel hospitality field required. Special consideration will be given to those who exhibit exemplary performance. Four to Ten years related experience and/or training or equivalent combination of education and experience.

Certification and/or License Requirement: Alcohol awareness certification. General Manager and/or other certification as required by franchise.

Skills and Qualities:
Strong leadership skills.
Strong oral and written communication skills.
Attention to detail.
Planning and organizational ability.
Customer skills.
Computer skills.
Accounting knowledge.

Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be required to be on call when away from work.

Organizational Structure:

Works closely with: Directors of Operations, General Managers

Subordinates: Food and Beverage Director, Rooms Director, Director of Operations, Director of Sales, Director of Catering, Chief Engineer, Director of Employee Services

Job title also known as: Area Director General Manager

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