Training Coordinator
Apptio - Bellevue, WA

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This individual performs complex administrative tasks in support of the Apptio University training team. This position requires a self-starter willing to own all training coordination processes under the guidance of the Manager of Apptio University. In order to succeed in this position, this individual must have a passion for training and working with customers, a strong background in Microsoft Office tools, willingness to learn how to effectively administer a learning management system (LMS), and have the ability to adapt in a fast-paced environment.

Responsibilities:

Scheduling
  • Own the scheduling process for Apptio University scheduling classes 3-6 months into the future.
  • Manage requests for customer-specific onsite training and balance engagements among company-hosted classes and among multiple trainers.
  • Coordinate with internal and external customers on logistics for regional, onsite, and virtual training sessions.
Registration
  • Respond to all registration inquires in a professional and timely manner.
  • Use the LMS to add and update registration data for participants in all classes including initial registration, reschedule requests, and cancellations.
  • Track revenue per registration.
  • Work with Solution Value Managers, Solution Delivery Managers, and Sales Account Managers to ensure each registration request is paid for via a statement of work (SOW) or other means.
  • Communicate with all appropriate parties cancellation and reschedule policies and enforce them accordingly.
Learning Management System
  • Own and maintain Apptio University’s LMS enabling additional features, testing upgrades, staying current on upcoming releases, and fixing issues.
  • Serve as the primary administrator for the LMS including acting as first-tier support.
Marketing and Communication
  • Provide weekly updates to the Customer Success teams regarding Apptio University overall and specifically upcoming classes and availability.
Logistics
  • Coordinate logistics for all company-hosted training sessions including scheduling rooms, resolving room conflicts, and ordering manuals.
  • Develop and maintain relationships with various vendors such as printers and caterers.
Other
  • Produce weekly reports and distribute them as required.
  • Develop ad hoc reports to fulfill requests for management.
  • Write procedural documentation for all tasks performed in this role.
Necessary Skills:
  • Team player with solid communication skills.
  • Demonstrated ability to take ownership of projects.
  • Strong analytical and problem solving skills.
  • Experience with pivot tables using Microsoft Excel or other similar tools.
  • Ability to perform daily tasks with little guidance and switch between tasks quickly.
  • Ability to establish and maintain effective working relationships with internal and external customers.
Qualifications:
  • Bachelor’s degree or equivalent experience.
  • Minimum 2 years full-time office experience or other relevant experience.
  • Preferred experience with training and/or training coordination.
  • Preferred experience working with a learning management system (LMS) and/or website development.

Apptio - 20 months ago - save job - copy to clipboard
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