Help Desk Specialist
Computer World Services - Washington, DC

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Job Description

The candidate will serve as a Help Desk Specialist who provides desktop, applications, and systems support to approximately 2,500 users at the Pension Benefit Guaranty Corporation (PBGC) (a US Government Agency). Provides support through a single point of contact service desk, followed by a desk side assistance for those problems that cannot be resolved remotely.

Key Tasks and Responsibilities

Provide Tier I and Tier II support for users in the following areas:

Automated Call Distribution (ACD) Administration

Messaging and Collaboration administration and support

Mobile Computing (Remote Access)

COTS/GOTS Desktop Applications

Network/personnel printers support

Copier/Scanner support

Site relocations, installations and integration

Network monitoring/reporting

Incident/Problem/Asset/Configuration/Change/Release Management in an ITIL environment

Candidate must possess:
Knowledge of Microsoft Windows desktop operating systems and applications

Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products

Ability to perform equipment relocation, installation, expansion, connection / disconnection, upgrades, support/maintenance, and preventive maintenance

Ability to test and install computer hardware and software applications and ensure software applications meet end user requirements

Required Education & Experience

Associate’s degree, military training, or relevant technical certification plus 3 years direct experience

None of the above education/training plus 5 years relevant experience

Certification Requirements

A+ certification from CompTIA (or equivalent certification) is desired

Windows 7 Operating System or similar certification is a plus

ITIL v3 Foundation certification is a plus

Clearance Requirements

PBGC suitability investigation (will be submitted prior to start date)

EOE, M,F,D,V

Computer World Services - 18 months ago - save job - block
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