Job Title: Claims Supervisor
Reports to: Division Manager or Claims Manager
Purpose: Recruit, train and support adjusters, service the company products and manage the claims and quality control.
Essential Job Duties and Responsibilities:
Recruiting and contracting qualified new independent adjusters.
Training new and current adjusters about loss adjustment techniques and procedures, products, services, and rules/regulations.
Develop and implement strategies to quickly and accurately complete claims.
Maintaining regular and frequent communications with farm groups, agriculture organizations, etc. May coordinate and speak at farm meetings.
Communicating company policy and procedures to adjusters.
Communicating territory issues to division management.
Investigating and resolving complaints from insured in an assigned territory.
Monitoring Quality Control audits in the assigned territory as requested by division management to ensure the field requirements of the RHILLC Plan of Implementation are fulfilled.
Identifying and contracting qualified independent adjusters to assure that policyholders receive prompt, competent loss adjustments.
Assisting Claims Manager to audit the work product of independent adjusters to ensure proper adjustment procedures have been followed, in accordance with company and industry standards.
Supervising and training Claims Field Representative, if any, assigned to the territory to assure the job responsibilities are accomplished in accordance with company procedures.
Attending industry sponsored seminars, field days, etc. at the direction of division management.
Verifying timely completion of claims.
Monitor claim reserves and update in accordance with division directives.
Be involved with and manage complex claims.
Perform and complete all adjuster evaluations and claim reviews.
Assess and utilize all quality control findings to assist division in control of claims and loss adjustment expenses.
Assist and be involved with all arbitrations and litigation cases.
Assist with other duties as necessary.
Knowledge, Skills, and Abilities
Ability to recruit and train adjusters.
Knowledge of the agricultural industry, including an understanding of the kinds of crops produced in the territory and agricultural issues.
Knowledge of Rain and Hail’s products, services and systems.
Knowledge of or willingness to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program, Agri Business program and the other insurance products offered by the company.
Ability to organize and prioritize multiple tasks.
Ability to work in a team oriented environment.
Ability to train adjusters
Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
Ability to use the Company’s terminology, procedures and systems.
Ability to use department equipment.
Ability to perform basic and complex mathematical calculations.
Ability to drive a vehicle and maintain a valid drivers license.
Ability to remain calm and professional during peak periods of activity.
Ability to work from oral and written communication.
Ability to maintain confidentiality.
Ability to work independently.
Ability to travel away from home for extended periods of time and on short notice.
Willingness to relocate to another division if requested.
Ability to assist in other work-related areas as required.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Baccalaureate degree in Agricultural Business or related field required with 3-5 years of crop insurance sales or service and/or loss adjusting procedure experience.
This is not necessarily an exhaustive list of the job duties and requirements associated with this job, but is intended to represent an accurate reflection of the current job.
Ace Group - 16 months ago
The ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 53 countries, ACE provides...