Program Director
UnitedLex - Overland Park, KS

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Job Descriptions:
This position will plan, coordinate, execute, and direct Project Management activities for the successful delivery of products and services offered by UnitedLex for all assigned Programs and Projects. Builds and grows relationships with clients by coordinating project management, reporting, issues and best practices for all projects in the program. Manages and develops Project Managers that report to Program Manager and work Projects within the Program. Develops, improves and adheres to UnitedLex project and program management methodology.

Required Experience:
Project Management Institute, Project Management Professional (PMP) ® or equivalent education and/or experience.
5+ years’ experience as a Project Manager in the Litigation Support industry.
Shares knowledge and grows team by utilizing proven subject matter expertise and mentoring skills.
Consultative expertise in managing eDiscovery projects and related technologies.
Exceptional written, electronic and verbal communication skills.
Detailed planning and organizational skills.
Proactive client/relationship management and risk identification.
1+ years of in-depth Relativity experience.
Advanced abilities in MS Office suite, specifically MS Excel for complex reporting purposes.

Project Management:
Delivers and ensures outstanding Project Management services for assigned Projects within Program.
Promotes and adheres to UnitedLex project management methodologies and processes.
Participates in all project kick-off calls under assigned programs to ensure solid foundation for project and to establish presence as an escalation point should the need arise.
Manages risk proactively, and where necessary stepping into the day-to-day of challenging projects that require attention and guidance.

Client/Relationship Management:
Identifies and manages risks to program and projects proactively.
Acts as point of escalation of issues; resolves issues to mutual satisfaction.
Conducts regular client check-ins; continually seeks opportunities to increase customer satisfaction and strengthen client relationships.
Reports financial and project status regularly.
Provides “best of breed” program management services, continually striving to find new and improved ways of serving client needs.
10% - 15% travel is expected.

Team Management:
Effectively manages and coaches the people responsible for delivering services on assigned Programs.
Conducts regular one-on-one sessions with Project Manager direct reports.
Conducts annual performance review of direct reports and provides input into performance review for other PMs.
Keyword: Project Management
From: UnitedLex

About this company
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UnitedLex, the global leader in legal services outsourcing, provides litigation, contracts and IP services to corporations and law firms.