Service Writer Castongia's, Inc. -
Rensselaer, IN
Job DescriptionSERVICE WRITER Job Title:Service WriterDepartment:ServiceReports To:Service ManagerSupervises:Service Technicians, Delivery Drive and Set-up and Pre-Delivery Inspection Technicians, Interns (Apprentice)Job Function:Assigns and gives work directions to employees in the Service Department. Advises and recommends changes and improvements to the Service Manager. Assists in the processing of repair and warranty work. May act as Service Manager when Service Manager is away from the dealership.Essential Duties:1.Always conduct self so as to present a professional image of the dealership.
Promotes loyalty and customer goodwill.2.Work with Service Manager in all aspects of the service department to assist in fulfilling the responsibilities of the Service Manager.3.Inspect new and used sold equipment for approval prior to delivery.4.Review all repair work orders for accuracy and completeness concerning parts, materials and labor. Approves the release of equipment for delivery to the customer.5.Submit reports to Dealer Technical Assistance Center (DTAC) and assist technicians with completion of DTAC reporting.6.Provide follow-up to customers after completion of repairs or service.7.Regular and timely communications with Service Clerk on work orders.8.Oversee maintenance of company owned vehicles ensuring timely maintenance.9.Assist Service Manager with administering service-related customer clinics.10.Maintain complete goods inventory and filing system for complete goods packing lists.11.Monitor and maintain special tool inventory.12.Arranges for and participates in re-conditioning of used equipment and set-up of new equipment.13.Communicate customer complaints to Service Manager in a timely manner.14.Perform other functions or duties as directed by management in line with the objectives of the dealership.Daily 1.Meet with Service Manager to review department performance and personnel matters.2.Receive and manage service related telephone calls.3.Schedule and assign jobs and work areas to employees according to their skills and knowledge. Monitor productivity of Technicians4.Administer pre-service job sheet to technicians for completion when job commences.5.Conduct a post-service inspection before releasing machine/equipment to the customer.6.Assist technicians as needed in the diagnosis of machine problems and provide instruction as required.7.Coordinate trucking with sales departments and outside stores.8.Assist parts department as needed to fulfill service technician’s parts requirements.9.Monitor work areas to ensure safety, cleanliness and organization. To Apply, Please Click
AgCareers.com - 12 months ago
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