Systems Engineering Advisor
Dell Financial Services L.P. - Providence, RI

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Responsible for responding to application support escalations which involve troubleshooting moderate technical problems and resolving data/configuration issues

Collaborate with multiple internal teams across disparate groups to resolve client support escalations.

Support the Security Operations Center (SOC) and Partners in any day-to-day activities

Collaborate with Product Management to review client and Partner enhancement/bug requests, develop high-level enhancement/bug definitions, write functional requirements, translate the requirements into interface design, and navigate the functional requirements through to deployment

Responsible for monitoring and management of a large number of critical infrastructure systems and large data sets as well as unique networking set-ups

Collaborate with peers on complex projects as required (e.g. data center modifications, build out for DR sites, etc.)

Proactively look for ways to create efficiencies within Operations as it pertains to the tools and technology used by Dell SecureWorks to support their client base.

Participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

Train and mentor Dell SecureWorks engineering/SOC personnel or Partners on Dell SecureWorks technologies as it pertains to supporting clients receiving managed security services

Create/Maintain documentation for operational procedures as required

Document and perform system upgrades, application updates, and define monitoring requirements based on the client and Partner needs

Provide on-call support for Operations

Travel to client locations as required


Bachelors Degree or Masters Degree program in a technical field such as Computer Science, Information Technology Engineering, or equivalent work experience

4+ years hands on systems administration or security experience

Strong experience with Linux/Unix in a functional capacity

Solid working knowledge of top tier enterprise security devices such as firewalls or intrusion detection systems

Strong networking, routing, and defensive in-depth strategies

Proven experience in diagnosing and troubleshooting technical issues

Strong scripting skills in order to automate and accomplish a variety of configuration and update tasks

Well spoken and articulate, containing attention to detail with excellent writing abilities

Solid internal/external client service skills including the ability to take ownership of escalated issues, provide clear and consistent updates, and work with various internal teams until issues are fully resolved

Must be able to communicate technical details in a clear and concise manner

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