Operations Manager -Grocery
FreshDirect - Long Island City, NY

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POSITIONOperations Manager
DEPARTMENT: Grocery REPORTS TO: Director of Operations - Grocery

Position SummaryThe Manager is responsible for managing the day to day activities of the department, ensuring the highest level quality of service provided by our associates, while supporting the policies, goal, and objectives of the company.

Essential FunctionsDirect, Coordinate and manage order fulfillment, processing and production requirements and resolve problems within span of control to the standards set by the company
Manage staff schedule in accordance to budget and/or business needs by utilizing the staffing model designed by department (where necessary)
Resolve employee grievances and concerns and partner with HR on high level investigations
Identify and train talent for the department including coaching, training and develop matrixes and standards of continued excellence
Ensure follow through and compliance with: Food Safety, Safety Compliance and FD’s policies around quality
Guide, Direct and Motivate staff around performance management and labor planning
Be a change agent by: Identifying areas of improvement, Implementing new processes and documenting them accordingly with the partnership of Sr. Mgmt
Oversee usage and handling of all equipment and machinery used in the department; including safety, PM’s and report all issues immediately
Support and participate various company projects, initiatives and programs as needed

InteractionsSupervision Received:
Plans and carries out work assignments; resolves most conflicts which arise; coordinates work with others as necessary; interprets policy on own initiative in terms of established objectives. Keeps _____ (supervisor/manager) informed of progress, potentially controversial matters, or far-reaching implications
Plans, designs, and carries out programs, projects, studies, or other work independently. Receives little or no supervision from leader

Supervisory Duties:
Trains, assigns work to, and checks work of two (2) or more Teammembers; participates in the decision to hire, fire, and promote Teammembers; does not conduct the same work as Teammembers on a regular basis

Minimum QualificationsBachelors in Manufacturing or Industrial Engineering or 5+ years of equivalent experience
Three plus (3+) years experience in a supervisory position
English Required Bilingual preferred in English and Spanish.
Able to work a flexible schedule/ Cover various shifts
Work in a cold environment
Able to lift up to 50lbs
Must wear non-slip resistant shoes

Knowledge, Skills, and AbilitiesKnowledge of Microsoft Office, including Outlook, Excel, and Word
Effective time management and prioritization skills
Proven ability to lead, train and develop a team
Strong communication skills both written and oral
Knowledge of department production processes, materials and production techniques
Principles and procedures of personnel Recruiting, Selection and Training
Active Learning, Listening Skills and Critical Thinking Skills to find effective solutions for any problems that arise
Ability to manage, motivate and lead during periods of change and disruption
Ability to counsel and discipline in a positive ‘change behavior” atmosphere
Previous Knowledge or experience with specialized inventory, warehouse operations systems
Food production, sanitation and food safety knowledge, HACCP a plus

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by the Teammember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization changes.
As EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERS , Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender (except where gender is a bonafide occupational qualification), disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.