BUSINESS INTERFACE REPRESENTATIVE
Department Of Homeland Security - Williston, VT

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Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at http://www.uscis.gov/ .

Everyday, our Business Interface Representatives serve as a single point of contact between assigned users and Information Technology (IT) representatives. They are responsible for developing and maintaining the communication link between internal users and information technology professionals; for helping system owners and users better understand IT issues and requirements; and for working through new processes and requirements.

This position of BUSINESS INTERFACE REPRESENTATIVE starts at a salary of $81,823.00(GS-13 step 1) to $106,369.00 (GS-13 step 10). Apply for this exciting opportunity to become a member of the Management Directorate, Office of Human Capital and Training, Williston, VT , within DHS US Citizenship and Immigration Services.

If you do not meet the requirements outlined in the "Who May Be Considered" section above, you may be eligible to apply through CIS-833872-HCT.

For definitions of terms found in this announcement, please click here

USCIS will not pay relocation expenses.
This position is not in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Note: USCIS may fill one or more positions using this vacancy. KEY REQUIREMENTS

You must be a U.S. Citizen or U.S. National to apply for this position
Successfully pass a Background Investigation including financial disclosure
You must pass a drug screening
Meet relevant experience and/or education requirements
You must submit resume and supporting documentation
Males born after 12/31/1959 must be registered with the Selective Service DUTIES:

You will serve as the primary interface representative in the Learning service Branch (LSB) under Human Capital and Training (HCT). You will be primarily responsible for:

Facilitating planning, initiating and evaluating new projects from concept through implementation/deployment,

Facilitating user understanding of and compliance with Systems Development Life Cycle (SDLC) standards and enhance process owners' understanding of new and current technology,

Working through new processes and requirements related to Information Technology (IT) systems within HCT,

Coordinating and facilitating communication between IT contractors and system owners to accurately and clearly assess user requirements, to ensure that they are considered and met by proposed projects/software,

Coordinating application of technology and information systems, and educate IT and contractor personnel concerning user's business needs.

Assisting system owners and users better understand IT issues and requirements.

In this role, you will also serve as the Information Security System Officer (ISSO) for HCT systems. As the ISSO, you will be the liaison between assigned users and Information Technology (IT) representatives, and will also have responsibilities for:

Developing and maintaining the communication link between internal users and IT professionals,

Coordinating and ensuring that system applications meet integrated user needs, while also working with other groups within IT that maintain agency-wide integration requirements,

Addressing operational and network interfaces for new and current technology (i.e., systems, database, network and communications) QUALIFICATIONS REQUIRED:

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, equivalent to at least the GS-12 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:

Developing requirements and specifications for IT systems that meet business requirements;

Project management and project leadership which required coordination and integration of efforts with key organizational elements including other federal agencies and the stakeholder community;

Demonstrating knowledge of agency programs, policies and procedures, and all aspects of one or more core functions; demonstrated knowledge of Information Technology (IT) functions and computer equipment utilization, including agency IT programs, and Systems Development Life Cycle standards.

EDUCATION: There is no educational substitution at this grade level.

Probationary Period: You may be required to serve a probationary period of 1 year.

The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Monday, February 11, 2013).

SELECTIVE PLACEMENT FACTOR 1: You must have in depth knowledge and experience in providing technical support for testing and publishing e-Learning courses.

SELECTIVE PLACEMENT FACTOR 2: You must have experience in writing highly technical reports and briefs. HOW YOU WILL BE EVALUATED:

We will review your résumé and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will place you in one of three categories based on your responses to the on-line questionnaire regarding experience, education and training.

Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.

Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.

Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.

NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, click here View Assessment Questions

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM’s Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement. BENEFITS:

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to www.dhs.gov/careers and select “benefits.” OTHER INFORMATION:

Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

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