Member Account Representative-Seasonal
American Eagle Federal Credit Union - Manchester, CT

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This position is Seasonal, working May-August only. Thursday evenings and Saturdays required.

BASIC FUNCTION:
Represents the Credit Union in a courteous and professional manner; providing prompt, efficient and accurate service in processing member transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Utilizing Universal Financial Workstation, processes various member transactions including, but not limited to:

o cash withdrawals
o cash deposits
o loan payments
o loan transfers
o share to share transfers
o draft deposits
o visa payments
o cash bonds & checks
o selling Money Orders & Travelers Checks
o selling US Government Bonds

• Obtains adequate member identification.

• Ensures receipt of accurate and complete vouchers. Documents money received and disbursed.

• Communicates directly with members:

o advises prospective members of the advantages of Credit Union membership
o sells and cross-sells on the advantages of Credit Union new and existing services
o responds to questions and problems relative to member accounts and/or referring members to appropriate Department for handling

• Responsible for daily balancing of all monies:

o conducts trial balance
o performs end-of-day balancing
o orders or returns money to vault to maintain authorized starting cash fund

• Responsible for opening and closing of Universal Financial Workstation and maintaining proper security measures throughout the day.

• Performs related duties and special requests as assigned. May include, but not be limited to: covering drive-thru window.

SUPERVISORY RESPONSIBILITIES:
None.

PERFORMANCE STANDARDS:
Process a wide range of transactions on a daily basis which require heavy communication with members, respond to member requests/inquiries and selling/cross-selling Credit Union products and services. Tactful and professional behavior while adhering to Credit Union policies and procedures.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) and one to three years related experience and/or training.

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
None required.

OTHER SKILLS and ABILITIES:
Ability to operate a Universal Financial Workstation, fax, calculator and copier.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

MENTAL DEMANDS:
The mental characteristics necessary to competently perform this job include the need to be alert, remember details, concentrate, be a self starter and be persuasive, tactful and professional.

American Eagle Federal Credit Union - 15 months ago - save job - block
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