Professional Services Consultant
BoardVantage - Menlo Park, CA

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Boardvantage is looking for an experienced Professional Services Consultant to join the Professional Services team. The Professional Services Consultant will be responsible for the development, installation, and support of the BoardVantage On-Premise solution. This will include travel to customer sites for installations; responding to 3rd level support requests; software installation preparation; testing,and product development; interaction with and support of On-Premise customers.This position reports to the Director of Professional Services.

  • Lead the installation, configuration, and upgrades of BoardVantage On-Premise solution
  • Assist in day-to-day meetings with customers as required
  • Be part of a 24-7 technical support team as needed
  • Improve On-Premise build processes
  • Create and maintain On-Premise documentation
  • Keep track of customer installation details, such as, software versions and machine names
  • Package software and design distribution methods
  • Provide technical consultations and presentations as needed
  • Create and lead configuration management processes
  • Perform post-implementation 3rd level support
  • Provide on call support as required

Required Skills/Experience:
  • Two or more years of experience performing software integration and writing shell scripts.
  • Two or more years of experience working with Linux, and preferably RedHat/CentOS
  • Experience in database administration, SQL, and preferably MySQL
  • Some exposure to Java/J2EE applications which include: writing, fixing, or supporting them
  • Knowledge of Apache web server and JBoss application server
  • Initiative, and the ability to research problems independently
  • Ability to locate, modify, and rebuild various Linux software components (rpms)
  • Emphasis on sharing of knowledge through good communications, peer training, and written documentation
  • Strong interpersonal skills
  • Positive customer service and team attitude (helping others when required)
  • Focused on quality
  • Committed to continual improvement
  • Bachelor ’s degree in Computer Science, Information Technology, or equivalent experience
  • Company paid medical, dental and vision
  • Stock purchase plan
  • 401(k) Plan
  • Vacation time
  • Personal days
  • Holidays
  • Long-Term disability
  • Company paid life insurance

BoardVantage - 2 years ago - save job
About this company
BoardVantage is a preeminent software-as-a-service company located in Silicon Valley. Our primary solution is a secure, hosted portal that...