Trading Support Engineer/Night Support
Request Technology, LLC - Chicago, IL

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Prestigious Global Trading Firm, located in the Chicago Loop, is currently seeking a Trading Support Engineer for their night shift. Candidate will support existing trading systems, order support, and monitoring of the trading applications in a fast-paced growing environment. Need strong Perl and SQL skills,

RESPONSIBILITIES

  • Provide technical support for trading application
  • Set up and maintain monitoring tools on hardware and software, utilizing in-house tools and applications
  • Provide 1st and 2nd level support to all users; respond to support requests via phone, email and IMs
  • Work with vendors (Exchanges, ECNs, etc.) to resolve production issues
  • Identify, diagnose, research and coordinate solutions to ongoing technical issues
  • Maintain documentation of support processes, ongoing technical issues, and workarounds
  • Assist with resolving clearing issues
  • Establish and document policies and procedures
  • Work on special projects as necessary
QUALIFICATIONS

  • A strong working knowledge of SQL and Perl Scripting
  • Must have strong troubleshooting experience in areas financial trading applications
  • Must have proven ability to manage multiple tasks effectively
  • Excellent customer support and communication skills
  • Understanding of trading industry concepts and terminology
  • 2-3 years of experience preferable in Financial Services
  • Self-motivated, energetic and results-orientated
  • Must have proven ability to manage multiple tasks effectively.

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