Child Support Program Specialist
MAXIMUS - Cleveland, TN

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Managing child support cases a nd a pplying knowledge of policies procedures a nd state a nd federal regulations to progress cases through the a dministrative a nd legal system

Establishing paternity

Establishing a nd enforcing child support order

Locating non-custodial parents

Researching a nd reviewing records to gather information vital to cases

Educating customers on the process a nd their options a nd responding to customer inquiries

Verifying existing data on a n a utomated child support system

A dditional Experience Required:
High school diploma or equivalent a nd two (2) years experience enrollment eligibility collections or case management.

MAXIMUS (NYSE:MMS) is a leading health a nd human services a dministrator for governments in the United States, United Kingdom, Canada a nd A ustralia. We deliver a dministrative solutions to improve the cost effectiveness, efficiency a nd quality of government-sponsored benefit programs a cross the globe. Operating under our founding mission of Helping Government Serve the People ®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is a n A ffirmative A ction a nd Equal Opportunity employer.

Education Required: A ssociates degree from a n a ccredited college or university or equivalent experience

Education Preferred: Bachelors degree from a n a ccredited college or university

Technical Skills / Knowledge Required: Proficiency in Microsoft Office (Word a nd Excel)

Technical Skills / Knowlegde Preferred: Bilingual capabilities

Subject Matter Expertise/Experience Required: 4+ years of a pplicable related experience

Subject Matter Expertise/Experience Preferred: Experience working with culturally/linguistically diverse a nd disadvantaged populations in a courteous a nd effective manner

Personal/Soft Skills: Excellent organizational, interpersonal, written, a nd verbal communication skills, a bility to perform comfortably in a fast-paced, deadline-oriented work environment, a bility to successfully execute many complex tasks simultaneously, a bility to work a s a team member, a ttentional to detail, a s well a s independent a nd a bility to work under standards-based performance measures

Duties / Responsibilities:
1. A ssist with providing functional direction a nd training to staff regarding operational policies a nd procedures

2. A ssist the supervisor by responding to inquiries related to various customer service a ctivities

3. Participate a s necessary in specialized projects, work groups a nd committees a imed a t evaluating project needs, improving services, a nd implementing new service strategies

4. Ensure work a rea is secure of confidential materials, organized, a nd fully stocked of a ppropriate paperwork a t the beginning a nd end of each shift

5. Initiate outbound calls a nd respond to incoming customer calls in order to a ssist internal a nd external clients

6. Maintain a ccurate case records for the participant, both hard copy a nd in computer information systems

7. A ttend meetings on behalf of the Supervisor when requested.

8. Conduct unit meetings in the a bsence of the Supervisor

9. Submit reports a s directed by management

10. Perform other duties a s may be a ssigned by management

MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)

Short a nd Long Term Disability Insurance

Life/ A ccident Insurance

Flexible Spending A ccounts (FSA)

401(k) Retirement Plan with company match

Our benefit program a lso includes paid holidays, PTO, tuition reimbursement, a nd supplemental insurance (pet ins., a uto ins., legal plan, long-term care ins, a nd credit union).

MAXIMUS - 22 months ago - save job - block
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About this company
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MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and...