Responsible for providing leadership of the Pro business within designated sales territory by driving sales growth and profitability though account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Regional Pro Rental Manager and other regional/district and store leadership. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive position.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
60% Drive incremental sales growth by cultivating business relationships with assigned customer portfolio. Establish effective partnerships with assigned customers by completing a minimum of 10 sales call appointments per week.
10% Utilize internal Pro Desk Associates and external sources to prospect for new business by conducting job site visits and local related community events.
10% Complete District store walks and provide ongoing feedback on Pro products/services gaps.
10% Utilize SalesForce.com to plan future sales call activity and manage ongoing customer communications.
10% Communicate weekly activities with RPRM and DM(s). Participate in regional/territory meetings.
NATURE AND SCOPE
Typically reports to Regional Pro Rental Manager
Responsible for helping others and providing on-the-job training or guidance
ENVIRONMENTAL JOB REQUIREMENTS
Must be eighteen years of age
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or G.E.D.
Must pass the Drug Test
Must pass the Background Check and MVR
Must pass pre-employment tests if applicable
Be able to work a flexible schedule
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 5
PHYSICAL JOB REQUIREMENTS
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
2 years account management/sales management experience
2 plus years home improvement or home building industry experience
Successful professional growth in a high paced retail environment
Computer literacy with Internet Explorer and MS Office programs
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals.
Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit and performance requirements. Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately.
Strong leadership and negotiation skills; ability to persuade or influence others
Excellent communication skills; verbal, written and able to communicate globally
Home Depot - 20 months ago
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...