General Manager
SONIC - Camdenton, MO

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General Manager

About us:

Sonic Core Values:

At Sonic, we value:
  • Respect for everyone touched by the Sonic brand.
  • Entrepreneurial spirit and the power of the individual.
  • Importance of relationships as a way of life.
  • Doing different, special and better things to surprise and delight everyone touched by the Sonic brand.

Sonic Mission Statement:
  • To become America’s most-loved restaurant brand.

General Manager Summary:

Manages and is responsible for operations, training and development of all employees within a Sonic Drive-In. Leads the drive-in employees in order to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.

Immediate Supervisor: Supervising Partner/Market Supervisor

Status: salaried, Exempt

Responsibilities of General Manager Includes:

Essential job duties:
  • Manages, trains and coaches drive-in employees, management and conducts orientation.
  • Directs and assigns drive-in employees and management to perform all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices.
  • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
  • Performs opening and/or closing duties to standard.
  • Monitors and makes appropriate adjustments to staffing levels during assigned shift.
  • Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
  • Monitors and maintains inventory levels to ensure product availability and portion control.
  • Places orders for food, paper and other supplies within cost control procedures.
  • Monitors performance of vendors.
  • Completes and maintains all drive-in employment-related records and payroll records.
  • Reinforces the importance of placing guests’ needs first to drive-in employees on a consistent basis.
  • Immediately resolves guest requests and complaints in a respectful manner.
  • Recruits, interviews and hires crew and management team members to achieve proper staffing levels.
  • Determines compensation levels of drive-in employees within company guidelines.
  • Prepares all necessary operational reports. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
  • Develops and implements a marketing plan.

Additional duties:
  • If necessary, performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable Drive-Thru) depending on store volume and business need to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Complies with all federal, state and local wage and hour laws and labor and employment laws.
  • Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-in operations manual.
  • Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands
  • Performs other job-related duties as assigned or required.

Requirements

General Manager
Requirements for General Manager:

Qualifications and job requirements:
  • High school diploma or equivalent required.
  • Advanced studies in business, restaurant management, or related fields are preferred
  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
  • Knowledge of federal, state and local regulations and laws relating to employment and labor practices, Equal Employment Opportunity and wage and hour compliance
  • Knowledge of recruiting, interviewing and selection practices
  • Knowledge of federal, state and local health and sanitation laws and regulations
  • Leadership and supervisory practices and skills
  • Effective verbal and written communication skills
  • Basic accounting skills
  • Time management skills
  • Organizational skills
  • Problem solving, decision-making and conflict-resolution skills
  • Basic computer skills
  • Ability to work at least 50 hours per workweek.
  • Ability to follow directions
  • Ability to work irregular hours, nights, weekends and holidays
  • Ability to multi-task and prioritize
  • Ability to use restaurant planning tools
  • Works with autonomy
  • Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations
  • Successfully completes and follows requirements of all STAR certification and other Sonic Drive-in training programs
  • Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing or packaging menu items and/or cleaning

Environment:
  • Frequent exposure to heat and hot liquid shortening while cooking.
  • Frequent exposure to freezer when stocking food items.
  • Occasional exposure to extreme temperatures based on variable weather conditions.

SONIC - 2 years ago - save job - copy to clipboard
About this company
2,488 reviews
Sonic Corp. (Sonic) operates and franchises a chain of drive-in restaurants (Sonic Drive-Ins) in the United States. As of August 31, 2008,...