Participate as part of management team in supervision, sales, and operations of a TCF office. Assume authority and responsibility for the branch as an active member of the management team. Ensure sales team promote TCF as a full-service bank, implement new product promotion programs and provide product sales and referrals to meet targeted branch goals. Maintain a high standard of customer service and ensure accuracy of transactions processed within established guidelines.
Share overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs. Initiate sales to achieve targeted production goals.
Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel. Develop and maintain appropriate performance tracking and communicate performance issues. Provide input to formal performance appraisals and/or prepare and deliver appraisal. Recommend or initiate disciplinary action as necessary.
Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Utilize all available sources to resolve problems. Make recommendations to management which may enhance efficiency and profitability within the branch.
Maintain security measures and vault requirements established by management. Ensure personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses.
Ensure branch personnel are trained in policies and procedures, federal and state laws. Maintain audit compliance. Adhere to audit controls to consistently achieve satisfactory audit ratings.
Schedule staff as necessary to meet customer service needs while minimizing compensation expenses.
Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues.
High school education or equivalent
Twelve months combined work experience as a BSR, Teller or Sales Associate and/or supervisor in a retail or customer service environment.
Effective communication and interpersonal skills.
Ability to provide work direction and motivate others.
Proven sales record; demonstrated strong interest in sales
Known to be reliable, dependable and responsible.
Demonstrated problem solving skills.
18+ months work experience as a BSR, Teller and/or Sales Associate I & II
12+ months as a supervisor in a retail or customer service environment.
Strong organizational skills
Desire to advance in a retail banking career
About TCF Bank
TCF Bank is affiliated with TCF Financial Corporation, a financial holding corporation based in Minnesota. We have over 400 banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota.
Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First. If you have those traits, we invite you to apply at TCF Bank.
TCF Bank encourages open employee communications and promotes from within whenever possible. We offer competitive pay and a comprehensive benefits package that includes medical, dental, 401(k), life insurance, and paid time off. In addition, TCF Bank also offers health care/dependent care spending accounts, short and long term disability, tuition reimbursement, and an employee referral reward program.
US-Michigan-Dearborn Heights-25488 Michigan Ave
Funding, Operations & Finance
Sep 25, 2012, 8:02:44 AM
TCF Bank - 17 months ago