CI01 - Contact Center Customer Service Inbound/Outbound I Kelly Services -
Newbury Park, CA
Job Description:
Kelly Services has multiple openings for Customer
Service Reps for our client, the nation's leading health
insurance provider, in Newbury Park, CA.
If you have a passion for customer service and have
experience working in a call center environment, this
job is for you!! Prefer candidates that have experience
working in a healthcare/health insurance call center
setting.
Candidates must be able to complete training without ANY
absences.
This is a temp to hire opportunity! $14/hour--
Candidates MUST be able to work anytime between 8am and
7pm, Monday through Friday, no exceptions.
JOB DUTIES:
Responds to customer questions via telephone and
written correspondence regarding insurance benefits,
provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract
information; documents information, activities and
changes in the database.
Thoroughly documents inquiry outcomes for accurate
tracking and analysis.
Develops and maintains positive customer relations and
coordinates with various functions within the company to
ensure customer requests and questions are handled
appropriately and in a timely manner.
Researches and analyzes data to address operational
challenges and customer service issues.
Receives and places follow-up telephone calls /
e-mails to answer customer questions that are routine in
nature.
EDUCATION/EXPERIENCE
High School diploma or GED
1 year experience in an automated customer service
environment
Basic computing and keyboarding skills including
proficiency with database management.
Strong attention to detail to accurately enter data
and research and resolve questions.
Strong verbal communication skills including active
listening; uses basic written communication skills to
record client activity in database.
Important information: This position is recruited for by
a remote Kelly office, not your local Kelly branch. To
be considered for this position, you must use the apply
now button below to submit your resumes. If you have
questions about the position, you may contact the
recruiter recruiting for this position at
caywola@kellyservices.com, however your resume MUST be
received via the “apply now” button included within.
Job Code : BHJOB3479_463831
Kelly Services - 14 months ago
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