Org Marketing Statement
Jones Lang LaSalle (NYSE: JLL) is a financial and professional services firm specializing in real estate. The firm offers integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying or investing in real estate. With 2011 global revenue of $3.6 billion, Jones Lang LaSalle serves clients in 70 countries from more than 1,000 locations worldwide, including 200 corporate offices. The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 2.1 billion square feet worldwide. LaSalle Investment Management, the company’s investment management business, is one of the world’s largest and most diverse in real estate with $47.7 billion of assets under management.
For further information, please visit our website, www.joneslanglasalle.com
Develops, implements, measures and provides reporting of all Facilities Management-related practices and procedures across the entire portfolio of hospitals. Critical to FM Director’s success early on will be the ability to mentor and lead Facility Managers and influence and drive results through the broader technical team of engineers and technicians.
Ensures compliance with Jones Lang LaSalle and the client’s minimum audit standards
Oversees the operation, staffing, performance and development of the Facilities Management service delivery staff
Ensures satisfaction by providing a seamless interface into the client
Demonstrates leadership, responsiveness and creativity
Oversees the development and management of the capital and expense budgets
Supports the client in the implementation of short and long-term projects
Develops and implements the annual management plan and accomplish key performance indicators as identified by client
Develops best practices and innovations to implement on client’s account and share with JLL via Atlas/Delphi
Partners with other services provider(s) to provide consistency and to ensure the use of best practices throughout the client’s portfolio
Provides leadership for the successful implementation of special projects and initiatives
Oversees the development and timely submission of monthly/quarterly/annual reporting appropriate for the client
Coordinates discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration
Maximizes utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE)
Manages and encourages participation in the client and Jones Lang LaSalle Employee Recognition Awards programs
Understands skills/resources available and effectively delegate to and leverage talent most effectively for business-as-usual and in crises.
Ensures alignment with customer objectives and goals, including issues, changes/updates are effectively communicated throughout the account team organization.
Creates annual Individual Performance Measurement Process (IPMP) templates in conjunction with Human Resources for all direct reports. Ensures that IPMP program is completed within Human Resources requirements.
Understands the customer’s organization, including key stakeholders, to facilitate effective communication and understanding of changes in the customer’s business environments.
Maintains strong relationships with firm Corporate Real Estate; account Property, Project, and Procurement team leaders; Area Engineering & Operations Managers; Environmental, Energy & Training national managers; Regional Directors, Technical Support, Platform, Procurement, National Projects Director and Human Resources Managers to leverage the JLL service offering on behalf of the customer.
Serves as communications hub between national operations teams and national platform directors to improve working relationships among service delivery teams, including suppliers.
When applicable, oversees union relations ensuring that business agents are being communicated with in a timely and professional manner. Ensures that any union grievances are communicated immediately to the Account Director and that responses are handled professionally and within contract requirements.
Provides technical oversight to support Property, Project & Procurement Management Teams in the delivery of maintenance, projects and vendor activities supporting the critical operations and/or functions, particularly aimed at ensuring these teams are up to date on customer requirements in order to proactively avoid critical incidents.
Provides technical oversight as related to suppliers and consulting engineers retained for projects within the portfolio.
Works with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents.
Ensures that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.
Monitors and ensures that facility work order requests, both planned & reactive, are being completed and closed out within client required timelines and in accordance with agreed service levels.
Communicates with account team and customer to ensure participation in data center planning activities as related to scheduled shut-downs to eliminate and disruption in service delivery and maximize efficient use of resources.
Communicates with Account Director, Planner / Scheduler, Performance Manager and Sourcing / Contracts Manager to oversee that all vendor contracts are properly implemented and executed consistent with the requirements of the MSA.
Establishes annual audit schedules for both customer and Jones Lang LaSalle Operations audits, ensuring that all audits are 100% completed each year and that record are posted on Engineering SharePoint website
Oversees that CMMS is being properly administered and that all planned work orders are completed within client required timelines and client maintenance bulletins.
Establishes that annual training goals are established, well communicated to suppliers and team members.
Oversees that safety program goals are properly communicated to suppliers and that all safety training documentation is completed as required by audit and client requirements. Post all safety training records, as required.
Oversees that all vendors are trained to customer Critical Systems & Engineering Support Standards (CSES) requirements and that training records are posted on a monthly basis.
Is available to respond to support operations & client teams on a 24/7/365 basis.
Ensures adherence of suppliers to pricing, per the contract.
Ensures supplier work orders capture associated costs, including labor and materials.
Supports the customer’s annual budget and CapEx process to include repair-versus-replace decisions and identifying savings opportunities and improving equipment reliability through the identification of such opportunities consistent with a Reliability Centered Maintenance program
Oversees ensures that suppliers within area of responsibility are meeting annual budget guidelines.
Ensures that all union agreements are reviewed by Jones Lang LaSalle legal department and Human Resources. Ensure that executed contracts are posted to Engineering SharePoint Website
Ensures that all Federal, State and local reporting is being completed as required on a monthly or quarterly basis. Maintain records as required by audit process.
Bachelor’s degree or equivalent work experience in Hospital Facilities Management with management/technical emphasis; MBA desirable
Minimum of 10 years industry experience either in the corporate environment, third party service provider or as a consultant
Knowledge of real estate, telecommunications, furniture, accounting and building systems is preferred
Strong organizational and management skills
Excellent interpersonal and supervisory skills
Experience in matrix management
Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.
Excellent interpersonal skills and experience leading/managing a large, complex and geographically-dispersed team.
Strong verbal and written (report) communications skills; superior presentation skills.
Strong judgment, problem-solving and crisis management
Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software.
Equal Employment Opportunity
Jones Lang LaSalle - 2 years ago
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Jones Lang LaSalle provides real estate without borders. The company's services include commercial real estate brokerage, management,...