Customer Service Representative
C. R. Bard 10 reviews - Warwick, RI

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Davol Inc.
Warwick, RI

The Customer Service Representative is the primary contact for all Davol external customers. This individual is responsible for processing all orders efficiently, handle all inquiries professionally, and to provide support to Davol’s Sales Force.

Summary of Position with General Responsibilities:
  • Functions as the primary internal contact for all Davol customers. As such, receives and answers all customer inquiries in a timely, courteous, and businesslike manner. This includes, but is not limited to, inquiries regarding the following: order status, product information, product availability, pricing, invoicing, shipping, in-depth product knowledge.
  • Receives and enters into the Corporate System all customer orders.
  • Initiates documentation relative to credits, return authorizations, and freight claims.
  • Functions as the primary contact for multiple Sales Districts providing information about customers and any assistance required to provide a better level of service to those customers.
  • Initiates customer contact to resolve potential problems to assist the Sales Department via specific telemarketing efforts.
  • Responsible for maintaining a complete and up-to-date reference file pertaining to discontinued product, new product, line extensions, special promotions, cross references, deficit products, backordered product, limited market release and other relevant data necessary to perform the job.
  • Must be able to work all holidays mandated by C. R. Bard Corporate.
  • Mandatory coverage of telephones during company meetings.
Basic Qualifications:
  • College degree preferred but not required.
  • 1-2 years of related experience.
  • Must have excellent phone skills.
  • Must possess knowledge of; Microsoft Office.
  • Must be knowledgeable working with spreadsheets.
  • Must possess order entry skills.
Additional Desirable Qualifications Skills and Knowledge:
  • College degree preferred but not required.

About this company
10 reviews
C. R. Bard is no upstart in the world of medical devices. The company has been in the business for more than a century and introduced the...