Project Manager - Health & Welfare
Towers Watson - Boston, MA

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The Company

Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 14,000 associates around the world, we offer solutions in the areas of employee benefit programs, talent and reward programs, and risk and capital management.

The Business

Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our comprehensive, state of the art defined benefit and health welfare outsourcing services and HR service technologies help clients save money and improve service delivery while freeing Human Resources to make strategic contributions to the business. We have been in the business of benefit administration and HR technology for more than 25 years, and support hundreds of clients and nearly six million participants.

The Role

As a Project Manager you will play a key role for our health and welfare administration outsourcing business by serving as the central link between clients and internal team members in the delivery of client projects. You will develop comprehensive project plans and manage teams in delivery of multifaceted projects related to plan renewals, enhancements, implementations and other work. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and health and welfare technical skills and business acumen.
Note that this role will involve some travel to client sites and other Towers Watson offices.

This position will ideally be located in one of our US offices, with a preference for Minneapolis, Chicago, Dallas, San Diego, Boston and Washington DC.
Performance Objectives:

Clients *
Drive superior, consistent project management for concurrent projects
o Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards;
o Serve as the day to day project lead, ensuring the progress of teams against established goals
o Serve as primary, daily contact to clients on delivery of services
o Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers *
Develop a trusted advisor relationship

Excellence *

Provide value added consulting to clients concerning H&W plan implementation and ongoing administration (e.g. annual enrolment, plan changes) including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc. *
Trouble shoot and resolve client issues *
Train clients on use of new tools and approaches *
Contribute to the development of new tools, processes and solutions to meet clients' outsourcing and broader human resources needs

People *
Manage performance of teams composed of business analysts, developers, operational centers of excellence and others against project goals:
o Hold regular meetings to monitor progress
o Identify and help resolve issues
o Motivate and provide developmental direction to team members *
Participate in local, regional and national meetings as requested *
Partner with colleagues from other practices and regions on assignments that achieve the client's broader business issues

The Requirements *

5-7 years experience leading projects involving the application of technology to solve human resource needs such as: Health and welfare or flexible benefits plan administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll; prior experience as a health and welfare administration project manager preferred *
Solid experience consulting on the fundamentals of Health & Welfare plan design and service delivery/technology solutions including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation *
Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions *
Strong interpersonal and client management skills *
Excellent written and verbal communication skills *
Strong analytical, integrative and problem solving skills *
Strong organizational abilities and flexibility to work in a performance driven environment *
Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement *
Desire to learn, accept new challenges, and have fun *
Bachelors degree or equivalent in business, management information systems, human resources management, benefits administration or related field; Masters degree a plus *
Proficient in MS Office (including Excel), MS Project, Windows XP and Windows 2000 *
Ability to travel and work extended hours as needed

Towers Watson is an Affirmative Action/Equal Opportunity Employer, M/F/D/V

Towers Watson - 22 months ago - save job - copy to clipboard
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Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, risk...