Information Systems Specialist
State of Montana - Helena, MT

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Job Listing Detail

Position Title:
Information Systems Specialist

  • Applications must be received by Midnight Mountain Time on the closing date.
Listing Number: 9253-12164

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For more information contact:
State Agency:
State Auditor

840 Helena Avenue

Helena , MT
59601

Phone: (406)444-2040

Fax: (406)444-3497

TTY: (406)444-3246

E-mail: nbird@mt.gov

  • OR -
Local Montana Job Service Workforce

Position

Number(s):
34100206

Openings:
1

Location(s):
Helena

Job Status:
Full-Time Permanent

Shift:
Daytime

Date Posted:
12/21/2012

Closing Date:
1/4/2013

Department:
State Auditor

Division:
Central Management

Bureau:
Information Technology

Band/Grade:
6

State Application Required:
Yes

Salary:
$16.00 - $22.00

Salary Unit:
Hourly

Additional Salary Information:
Applicant Pool: If another department
vacancy occurs in this job title within six months, the same applicant pool may
be used for the selection.

Special Information:
The Information Systems Specialist is responsible for taking incoming technical support calls, responding to user requests to diagnose, troubleshoot and resolve technical network, hardware and software issues.
Additional duties include backup support to other IT staff with user account maintenance, system documentation, help-desk support functions; and participation in planning of future upgrades and technology enhancements.

Successful applicant(s) will be subject to:
Criminal History Background Check

Duties:
Provides in-house expertise and technical support to end-users on technically related issues
Identifies, researches, and resolves technical problems, working with outside vendors/technical support as needed, and documents, tracks and monitors problems to ensure a timely resolution
Provides technical support to the agency in supporting the users, technical equipment and network infrastructure
Reviews, analyzes, and evaluates technology systems and user needs to provide recommendations and solutions to further develop business strategies
Trains staff on the use of the agency’s standard software applications, as needed
Develops and produces accurate and timely routine and special reports, and data retrievals for staff as needed, and is the point person for managing custom reporting requests
Remains informed on software updates, upgrades and additional services
Actively integrates Professional Standards and Service Standards into daily interactions
Other duties as required and assigned/approved by IT Manager

Competencies:
Able to make, follow through and document accountability for short and long term plans
Able to work effectively with peers throughout the organization
Able to perceive of and manipulate varied and multiple details
Able to work effectively under pressure with multiple priorities and deadlines
Able to train, and effectively work with staff
Able to maintain a high level of confidentiality
Occasional weekend and evening work is sometimes required
General knowledge of the principles and practices of computer science, equipment associated with networks and personal computers, data management products, network capabilities, computer operating systems, computer equipment, and software.
Highly organized, with superior problem resolution and analytical skills
High level of interpersonal and customer service skills
Excellent oral and written communication skills
Knowledge of basic network administration tools such as Active Directory, EDIR, LDAP, DNS, TCP/IP
Knowledge of Open Source OS and desktop software such as Linux and OpenOffice
In-depth understanding of Windows XP, 7, Server 2003/8 & desktop applications such as Microsoft Office

Education/Experience:
AA or AS with 3 years technical experience, or
BS or BA degree with 1 years technical experience, or
No degree and 5 years of technical support experience

Supplemental Questions:
Describe, in detail, an information systems support specialists daily duties.
What are your preferred technical toolsets and how do you do with them?
Please briefly describe the OS platforms, both server and workstation, in which you are proficient and how long you have worked with these platforms.

Additional Materials Required: None Required

State of Montana - 2 years ago - save job
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