Credit and Debit Card Fraud and Dispute Case Processor
U.S. Bank - Fargo, ND

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Responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required. Monday - Friday, flexible day time hours Your Career is Here. Qualifications Basic Qualifications - High school diploma or equivalent - At least one year of customer service experience in a banking environment Preferred Skills/Experience - Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures - Proven commitment to high quality customer service - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Strong verbal and written communication skills - Ability to identify and resolve/escalate complex problems with minimal guidance - Strong problem-solving and decision-making skills - Proficient computer skills, especially Microsoft Office applications
U.S. Bank - 22 months ago - save job - copy to clipboard
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U.S. Bancorp (NYSE: USB) is a diversified financial services holding company and parent company of U.S. Bank, the nation's fifth largest...