Cargill is a unique place to grow your career, your experience and your abilities.
Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values.
Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and
people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at www.cargill.com.
Provides 2nd level support on Health and Welfare issues working with HR Direct Dial, employees and vendors.
Responsible for answering questions, researching and resolving claim and eligibility issues.
Masters the subject matter by monitoring calls, analyzing trends, and enhancing HR Direct Dial solutions.
30% Resolve escalated benefit tickets from HR Direct Dial call center by
working with employees, BU HR and vendors to answer benefit plan questions, and resolving eligibility issues.
25% Monitor specific subject area of expertise to ensure that plan is administered efficiently and compliantly, including interaction with vendors.
10% Monitor escalated issues within the subject area of expertise to perform trend analysis using remedy reports of call volume/problem summaries.
Work with HR Direct Dial on enhanced solutions to help facilitate first level call resolution.
15% Participate on benefits projects.
5% Responsible for testing PeopleSoft system configuration for benefit options.
5% Maintain documented procedures for the area of subject matter expertise.
5% Provide backup for other benefits team members.
5% Other duties as assigned.
College degree or 3 years equivalent benefits experience, preferably health and welfare benefits such as long term disability, short term disability, retiree medical and life insurance.
2 years customer service experience.
Proficient at showing empathy yet remaining firm on policies when dealing with sensitive issues.
Ability to partner and communicate with vendors as well as employees at all levels of the organization.
Proven oral and written communication skills.
Strong problem solving skills.
Must be resourceful and able to work under minimal supervision.
Established ability to be a team player.
Demonstrated ability to work through ambiguous situations/environment.
Aptitude for analyzing data for trends to improve first call resolution and call escalation prevention.
Knowledge of benefits eligibility and working with vendors on eligibility/claim issues.
Ability to prioritize and meet deadlines.
Proficiency with MS Excel and Word.
Human Resources or Benefits designations.
Experience in a call center using documentation/solution tools.
PeopleSoft or SAP experience.
Continuous Improvement, Six Sigma or Lean experience.
Cargill is an EEO/AA employer.
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...