Business Communications Manager
Cigna 1,037 reviews - Hartford, CT

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Job Description Oversees the implementation, planning, evaluating and coordination of employee communications or media related activities. Implements policies and programs to increase employee or public awareness. May also handle a broad range of public relations activities.. Key Responsibilities

• Develop and implement a formal communications and change management activities plan that helps achieve successful implementation of the Finance Roadmap initiative.

• Design, plan, and coordinate formal communications to support overall change strategy and successful implementation.

• Support change management activities for the project, including building and sustaining a network of change agents across the organization, and conducting and documenting stakeholder analysis.

• Promote understanding and agreement from senior leadership and project teams to proposed communications plans.

• Provide day-to-day joint leadership of the communication track on the Change Management Team, such as:

-Identifying, drafting, and disseminating needed project start-up communiqués;

-Working with Mobilization and Alignment and Workforce Transition Leads to identify key messages per target audience;

- Co-drafting communiqués, information packages, and presentation slide decks in various Microsoft Office and/or web-based formats;

- Coordinating material production; and

-Disseminating communication materials.

• Collaborate with project team leads and members to solicit content inputs.

• Collaborate with other Change Management team members to integrate formal communications into overall change activities.

• Analyze feedback and effectiveness metrics to adjust communication strategy as needed.

• Develops strategic communication plans and high-quality, accurate communications materials for employee audiences, such as newsletters, presentations, talking points, collateral material, multimedia (video / audio / social), web content, and speeches.

• Takes into account Cigna's worldwide employee population in the development and implementation of communication strategies and tactics, when appropriate.

• Partners effectively and collaboratively with other teams as needed, such as Marketing, Creative Communications, and Public Relations.

• Monitor and evaluate results of communications programs for continuous improvement.

. Requirements Preferred Qualifications

• Experience in internal employee communications. Change management experience a plus.

• Deep understanding and appreciation of the rules and nuances of the English language; strong writing skills a must.

• Bachelor’s or Master’s degree in communications or related discipline and at least 8-10 years experience in a corporate communications or public relations agency.

• Record of success handling multiple projects and ability to tie results to strategic business objectives.

• Evidence of keen insight into the integration between business and communications objectives.

• Proven analytical skills.

• Change management experience.

• Influence and coordination skills to work with other internal areas and outside vendors to meet deadlines.

• Creative judgment and strong communication skills.

• Experience in interviewing, communicating with, and negotiating with senior leaders.

• Tact and discretion to work with Cigna employees at all levels.

• Working knowledge of employee opinion research vehicles and their effective use.

• Ability to market key concepts and ideas.

• Highly collaborative working style and ability to interact well with team members and management to solicit timely content.

• Knowledge of various methods to distribute communications across different channels – digital, print, live, social, etc.

• Project planning and management skills.

• Strong experience with Microsoft Office applications.

• Familiarity with posting electronic documents to websites.


About this company
1,037 reviews
With a significant position in the US health insurance market, CIGNA covers some 11.5 million Americans with its various medical plans. The...