Customer Service Representative I
State of Oklahoma - Oklahoma County, OK

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INTRODUCTION

Effective January 1, 2011 new employees to the Oklahoma State Department of Health will be placed on a bi-weekly payroll system.

Reference PIN 34001188 - Customer Service Representative, Level I

The bi-weekly hiring rate established for this position is $813.77.

Primary responsibilities of this position will be to perform support duties required in the daily operation of the Receiving Unit in Internal Services. Position is responsible for sorting and distributing incoming mail, recording of accountable mail items, delivery of copy paper, scanning of all packing slips, verification of shipments against purchase authorizations, data entry, completion of courier runs, retrieving and filling of supply orders, asset management recordkeeping and report generation as assigned. Duties require incumbent to lift and handle packages/shipments by hand and with a pallet jack. Position provides customer services to internal program staff and interacts with external vendors.

Other:
Position requires possible response to public health emergencies including, but not limited to, natural disasters, disease outbreaks, or catastrophic events. The Oklahoma State Department of Health is tobacco free. Employees are prohibited from using tobacco products throughout all indoor and outdoor areas of premises under the control of the Oklahoma State Department of Health, in all vehicles on those premises, and in state vehicles in use for OSDH business anywhere. Applicants may be subject to a background check.

STATE EMPLOYEE INFORMATION

By closing time/date of the job posting, all applicants must ensure delivery of the required documentation (as specified below) to demonstrate they meet the minimum qualifications.

Proof of education, certification, or licensure: Provide copies of an official diploma or transcript in order to demonstrate possession of the expressed education from applicant’s 4B or the required education for the position; provide a copy of required certification and/or licensure.

Current permanent classified employees of the Oklahoma State Department of Health submit the following:

• an ODH Form 92A (Request for Transfer/Promotion);

• an OPM-4B (Personal Data Summary Sheet);

• a copy of the last two completed performance evaluations (If you cannot meet this requirement, then

please provide an explanation with your application.); and

• proof of education, certification, or licensure required for the position before the closing time/date.

Permanent and classified employees of another state agency, unclassified employees with reinstatement rights, or former employees of any Oklahoma state agency that have reinstatement rights submit the following:

• a cover letter that must include the title and PIN of the position, the announcement date, and a phone

number and mailing address where the applicant can be reached;

• an OPM-4B (Personal Data Summary Sheet);

• a copy of the last two completed performance evaluations (If you cannot meet this requirement, then

please provide an explanation with your application.); and

• proof of education, certification, or licensure required for the position before the closing time/date.

E-Mail: PersonnelServices92A@health.ok.gov

Fax: “Attn: Applications” at (405) 271-4994

Mail: Office of Human Resources

Oklahoma State Department of Health

1000 NE 10th St

Oklahoma City, OK 73117

BASIC PURPOSE

Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

LEVEL DESCRIPTORS

The Customer Service Representative job family consists of three levels of work which are distinguished by the complexity of the job assignments, the extent of the responsibility and duties assigned, the level of expertise required for the completion of assigned tasks, and the responsibility for the supervision of others.

Level I:
This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered.

MINIMUM QUALIFICATIONS

Level I:
Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.

SELECTION PLAN

Scores based on: 100% Written Test

***NOTE: Names of eligible applicants can be made available to State agencies upon their request, immediately following the closing date and time.

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