Supervisor of Clinical Admin Phoenix Cotton Center Office
UnitedHealth Group - Phoenix, AZ

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Effectively supervises and monitors the daily operations of intake or pre-service to ensure quality requirements and standards of excellence are maintained at all times.
  • Supervise and motivate a work team to achieve team objectives, including meeting the company's standards of production and quality while maintaining applicable turnaround times and standards as may be set by management.
  • Ensure a timely acknowledgement and response to all authorization documents received providing appropriate feedback to address processing issues.
  • Administer the process for handling authorizations received from non-participating providers.
  • Respond to provider inquiries that have been received by the escalation and UHC case resolution department in a timely manner.
  • Communicate with provider and/or office staff, various health plans administered by UHC, and/or other UHC employees to research and verify information provided on authorization documents when appropriate using a professional, courteous and cheerful manner.
  • Supervise the process for accurate additions of new patients to the patient database.
  • Facilitate team staff meetings in order to review and implement processes that allow for smooth and efficient operations.
  • Review with management individualized reports reflecting daily production and quality in order to accurately measure and monitor predetermined company, position and individual goals.
  • Maintain a positive attitude, working together with all staff members as well as other departments to resolve issues and assist each other. Demonstrate the fundamentals of being a team player.
  • Performs other projects, tasks and duties as assigned by management

  • Basic Requirements:
    • HS Diploma or GED required.
    • 1 + year of issue resolution and Customer Service experience.
    • Experience as a team lead or supervisor with strong leadership skills
    • Healthcare Industry experience
    • Experience in a high volume call center
    • Experience MyMetrics or similar call center productivity metric tools
    • Experience with Qfinity or similar phone auditing software helpful.
    Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

    Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

    The Intake Coordinator is responsible for answering incoming calls from providers and enrollees while ensuring a high level of customer service and maximizing productivity.

    UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus:

    UnitedHealthcare Employer & Individual works with individuals, small businesses and large multi-site employers to provide innovative, affordable benefits services.

    UnitedHealthcare Medicare & Retirement is focused on serving Americans over the age of 50. It is the largest business dedicated to meeting the growing health and well-being needs of aging individuals in the nation, serving one in five Medicare beneficiaries through a comprehensive and diversified array of products and services through four industry-leading businesses.

    UnitedHealthcare Community & State provides high-quality, personalized, public-sector health care programs that help local government agencies improve health outcomes for millions of children and low-income and disabled individuals at an affordable cost.

    Together, we're removing the barriers that keep people from receiving the kind of quality health care that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.

    Come grow and thrive in our culture of innovation and ideas. Because there is no opportunity greater than the quest to help people live healthier lives.

    Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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