Branch Manager Trainee
American Heritage Federal Credit Union - Philadelphia, PA

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DESCRIPTION

American Heritage FCU 1.3+ billion Credit Union is looking for a Branch Manager Trainee. This program is designed to prepare individuals for management level positions by giving the candidate the opportunity to learn and grow in the following areas:

Exposure to decision-making and leadership styles of managers
Exposure to organizational knowledge
Development of new skills such as leadership, employee relations, sales & service growth & development, communication skills, conflict management, team building, strategic management, etc.

In addition to developing a candidate for this program, the credit union is making a visible commitment to retaining future leaders and maintaining a motivated and effective workplace.

DUTIES

  • Thorough knowledge of all credit union products, policies, procedures, and branch services.
  • Professional, well-developed interpersonal skills necessary for supervising staff and servicing credit union members, staff, and clients.
  • Responsible for adhering to and coaching to policies/procedures including, but not limited to, cash management, security, lending, federal regulations, and Human Resources.
  • Ability to coach staff to be highly motivated, well trained, skilled in sales, and proficient in the delivery of "Whale done" service while maintaining a Cross-Selling environment within the branch.
  • Assist in training employees and providing input for evaluating employee job performance.
  • Actively participate in University Program, MERIT, BAI, and classroom participation
  • Develop, maintain, and expand relationships with all levels of the organization and within our existing SEG's if applicable.
  • Ability to analyze, identify and interpret member's problems, questions and needs. Provide information on a product/service that will meet or exceed member expectations.
QUALIFICATIONS

  • Must have a college degree or be currently enrolled in an accredited university with a minimum of 50 completed credits (*Copies of your current transcripts are required if currently enrolled.)
  • Must have an advanced working knowledge of PC applications (Word, Excel, Meridian Link, MS Outlook, EZ Labor and Symitar preferred).
  • Must demonstrate exceptional leadership abilities, initiative, engaging personality & an eagerness to motivate self and others.
  • Must be willing to work late nights and Saturdays and be flexible to travel to any branch and/or department within the Credit Union. *Thorough knowledge of all credit union products, policies, procedures, and branch services.
  • Professional, well-developed interpersonal skills necessary for supervising staff and servicing credit union members, staff, and clients.
  • Responsible for adhering to and coaching to policies/procedures including, but not limited to, cash management, security, lending, federal regulations, and Human Resources.
  • Ability to coach staff to be highly motivated, well trained, skilled in sales, and proficient in the delivery of "Whale done" service while maintaining a Cross-Selling environment within the branch.
  • Assist in training employees and providing input for evaluating employee job performance.
  • Actively participate in University Program, MERIT, BAI, and classroom participation
  • Develop, maintain, and expand relationships with all levels of the organization and within our existing SEG's if applicable.
  • Ability to analyze, identify and interpret member's problems, questions and needs. Provide information on a product/service that will meet or exceed member expectations.

American Heritage Federal Credit Union - 13 months ago - save job - block
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