As a key member of RMS Cloud Operations, the Lead Cloud Systems Engineer will be responsible for the installation, configuration, setup and ongoing operational support for all RMS hosted product offerings. This position interfaces with Software Development, QA, Product Management and other operations teams involved with product delivery.
Manage software and patches through the release process, including:
Ensure product readiness by working with product owners and developers
Install, configure and validate software on the RMS cloud
Transfer knowledge to other Operations Administrators through training
Production of technical documentation
Operate software on the RMS cloud, notably:
Deploy and destroy cloud resources
Provision new clients
Support clients through ticket resolution
Monitor application performance, security and usage
Respond to incidents during working hours and off hours (when on call)
Improve the platform through requirements to DevOps and Development
Support RMS hosting partners, including:
Coordinate and provision physical equipment
Work side by side at hosting locations with partners for training and knowledge transfer
Technical Skills Requirements:
Extensive experience building, supporting, and troubleshooting high-volume, distributed storage solutions in mission-critical environments.
5+ years experience Linux or Windows system administration.
5+ years experience with IT/Network Support/Systems Administration experience.
3+ years experience with virtualization (VMWare preferred).
Familiarity with various common Linux distributions (Ubuntu, RHEL, Gentoo, CentOS).
Strong familiarity with JBoss Java application server.
Solid understanding of TCP/IP networks.
Knowledge of Active Directory based LDAP authentication
Experience with perl, SSH, bash shell, Puppet / Chef
Skills in any of the following areas would be beneficial:
Web Servers: Apache 2.0, Tomcat, IIS
Data Warehouse Tools: Microstrategy, Informatica
Scripting languages: Python, Powershell, Perl, Shell scripts or other language
Monitoring Tools: Nagios, Zenoss, Splunk
Experience with Amazon Web Services
Familiarity with Atlassian Confluence and Jira products helpful
Business Skills Requirements:
Passionate, hard-worker, team player, willingness to contribute in multiple areas.
Strong sense of pride in workmanship.
Creative problem solver and self-starter.
Patience and dedication when working with clients, vendors, and internal teams
Excellent customer service skills with a professional demeanor
Degree in Computer Science or related technical field.
- Moderate travel may be required.