Lead Cloud Systems Engineer
RMS - Newark, CA

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As a key member of RMS Cloud Operations, the Lead Cloud Systems Engineer will be responsible for the installation, configuration, setup and ongoing operational support for all RMS hosted product offerings. This position interfaces with Software Development, QA, Product Management and other operations teams involved with product delivery.

Essential Responsibilities:
Manage software and patches through the release process, including:

Ensure product readiness by working with product owners and developers

Install, configure and validate software on the RMS cloud

Transfer knowledge to other Operations Administrators through training

Production of technical documentation

Operate software on the RMS cloud, notably:
Deploy and destroy cloud resources

Provision new clients

Support clients through ticket resolution

Monitor application performance, security and usage

Respond to incidents during working hours and off hours (when on call)

Improve the platform through requirements to DevOps and Development

Support RMS hosting partners, including:
Coordinate and provision physical equipment

Work side by side at hosting locations with partners for training and knowledge transfer

Technical Skills Requirements:
Extensive experience building, supporting, and troubleshooting high-volume, distributed storage solutions in mission-critical environments.

5+ years experience Linux or Windows system administration.

5+ years experience with IT/Network Support/Systems Administration experience.

3+ years experience with virtualization (VMWare preferred).

Familiarity with various common Linux distributions (Ubuntu, RHEL, Gentoo, CentOS).

Strong familiarity with JBoss Java application server.

Solid understanding of TCP/IP networks.

Knowledge of Active Directory based LDAP authentication

Experience with perl, SSH, bash shell, Puppet / Chef

Skills in any of the following areas would be beneficial:
Web Servers: Apache 2.0, Tomcat, IIS

Data Warehouse Tools: Microstrategy, Informatica

Scripting languages: Python, Powershell, Perl, Shell scripts or other language

Monitoring Tools: Nagios, Zenoss, Splunk

Experience with Amazon Web Services

Familiarity with Atlassian Confluence and Jira products helpful

Business Skills Requirements:
Passionate, hard-worker, team player, willingness to contribute in multiple areas.

Strong sense of pride in workmanship.

Creative problem solver and self-starter.

Patience and dedication when working with clients, vendors, and internal teams

Excellent customer service skills with a professional demeanor

Educational Requirements:
Degree in Computer Science or related technical field.

  • Moderate travel may be required.

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