Senior Operations Analyst, Client Services
Deutsche Bank - Jacksonville, FL

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The Operations Senior Analyst is responsible for the processing of transactions, events or data processing within a functional team. In some cases, the nature of the role means that the processing undertaken by the team will generally involve time critical, complex or regulated tasks including interaction with internal and external parties.

  • Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility
  • Applies all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs and quality measures
  • Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GBS functional team for time critical, complex or regulated tasks in particular
  • Provides input, as appropriate, to product / function development to ensure a superior offering in the face of changing client needs and market trends
  • Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
  • Provides input to the design and implementation of strategies to ensure continuous process improvement and partners with the GBS COO and Change functions to scope and define change projects to deliver process and performance improvement
  • Participates in periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance
  • Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement

  • Relevant experience in one or more specific technical areas
  • Product and system knowledge in the product line
  • Basic analytical skills, flexible regarding production problem solving
  • Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
  • Ability to work in virtual teams and in a matrix organizations
  • Excellent team worker, able to work in virtual global teams and a matrix organization
  • Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering
  • Open minded, able to share information, transfer knowledge and expertise to team members

  • Bachelor Degree from an accredited college or university (or equivalent)

Competencies: Proficiency Level:

Business: .

Business Strategy P2 - Basic

Financial Management P2 - Basic

Industry Knowledge P2 - Basic

Product Knowledge (internal & external) P3 - Experienced

Risk Management P2 - Basic

Technical: .

Business Analysis P2 - Basic

Client Services P2 - Basic

Operational Management P2 - Basic

Quality Management P2 - Basic

Operational Processing P3 - Experienced

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At Deutsche Bank, we are proud to be an Equal Opportunity/ Affirmative Action (M/F/D/V) employer.

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Deutsche Bank AG is one of the top financial groups in the world and the largest bank in Germany, where it operates about 2,000 retail...