The work involves the orderly processing of papers and performance of routine work supporting a small agency or satellite office. Within a framework of procedures, regulations, precedents, and instructions, the incumbent processes and maintains the records and written materials which represent the transactions or business of the office served. This classification is utilized when the incumbent shares general responsibility for office support.
Examples of Work:
Examples of work performed in this classification include, but are not limited to, the following:
Receives/routes office visitors/telephone calls to the appropriate destination or individual.
Performs verifying or recording tasks which require the ability to make mathematical computations such as adding, subtracting, multiplying, and dividing.
Handles outgoing/incoming mail; weighs and addresses mail for proper routing.
May orders supplies and forms.
Gathers routine, factual information regarding clients and enters it into the computer, where available, to begin the process of determining initial or on-going eligibility.
Provides routine, factual information to persons within or outside the agency over the telephone, through personal contact, or by correspondence.
Maintains a filing system for classifying, retrieving, and disposing of such materials as correspondence, tapes, records, reports, and other documents.
Types tabular, numerical, or single item entries onto cards, forms, form letters, or similar pre-structured documents requiring accuracy to ensure proper recording and transfer of factual information.
Monitors paperwork and handles transcription turn around time regarding transcriptionists and physicians.
Performs related or similar duties as required or assigned.
These minimum qualifications have been agreed upon by Subject Matter Experts (SMEs) in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the State Personnel Board in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.
Graduation from a standard four-year high school or equivalent (GED).
Three (3) years of experience related to the described duties.
Related education and related experience may be substituted on an equal basis.
Additional essential functions may be identified and included by the hiring agency. The essential functions include, but are not limited to, the following:
1. Performs office duties, orders supplies, and maintains filing system.
2. Enters data into computer for the agency.
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