The Business Process Analyst performs analysis of operations, work processes, policies and procedures in order to improve effectiveness and efficiency. This position performs data collection and evaluation of work processes and policy effectiveness, as well as coordinates and conducts technical training activities to support the business areas.
The items listed are essential functions of the position unless otherwise stated
Draft new or revised policy and procedure manuals; collaborate with other business areas to deliver the training on new or revised policy and procedures.
Perform complex analysis and interpretation of workers’ compensation laws and regulations; interpret federal and state laws, as well as regulations and guidelines for its effect on staff and business processes/procedures.
Recommend policy, procedure and training revisions.
Facilitate business process management for the most complex business system issues.
Provide support and follow-up to employees to achieve successful business practices and develop corporate efficiencies.
Assist in the functional design of business process automation and perform work flow analysis.
Create technical training curriculum and materials.
Plan, coordinate, and conduct technical training activities for the teams, including obtaining facilities and equipment necessary for conducting training sessions.
Conduct training needs assessment; use training evaluation reports and performance measures to assess training effectiveness.
Develop, research, plan, and designs technology-based learning activities.
Consult with information technology staff on development of new automated systems programs and new functionalities; test new programs; train employees on system navigation and functionality.
Partner with strategic business areas, project management office, shared services areas, and executive management to define, coordinate and document business processes that drive efficiencies and support corporate objectives.
As needed, assist employees who require additional program, technical, or efficiency training related to quality assurance results or defined job expectations.
Nonessential function: other duties as assigned.
Broad knowledge of statutes and regulations relating to workers’ compensation and casualty.
Must be able to communicate professionally for use in business correspondence, report writing and policy/procedure manual development.
Ability to write clear and accurate policies and procedures.
Ability to interact effectively with all customers and employees.
Ability to use project management skills.
Ability to prepare flow charts, graphs, tables and status reports.
Ability to interpret various forms of analytical and technical data used in making decisions.
Exceptional communication skills with participation in a team environment and proven ability to collaborate with other business areas to gather information, report results, train, etc.
Ability to speak professionally before large groups, including employees, employers, vendors, and public officials.
Ability to design and deliver training.
Ability to use Microsoft Office products and Microsoft SharePoint
Bachelor’s degree from an accredited college or university is strongly preferred. Commensurate experience may be considered.
Three years of full-time or equivalent part-time paid experience in workers’ compensation claims adjudication or policy administration; or other relevant insurance industry experience; or human resources, financial administration, training or systems analysis experience required.
A year of the above experience in technical writing or policy/procedures development, or design and delivery of training, is strongly preferred.
Professional insurance, business process management, or training designations desired.
Applications must be received by 5 PM, Friday, November 30, 2012.