Customer Solutions Rep III - Newark, Delaware
HP - Newark, DE

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1090175

Description

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Experienced in a call center environment answering phones.

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Phone coverage encompasses 100% of the workload

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Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

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Monitor the service event through completion for compliance.

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Manage the service requests of customers through different access channels.

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Reviews customer feedback related to customer entitlement and case management and analysis of statistics related to customer access (phone) and case management.

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Participates in projects for process or quality improvements.

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Works with escalated customers and recommends actions in post incident reviews.

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Manages multiple tasks or cases simultaneously with minimal supervision.

Qualifications

Education and Experience Required:
High school education or equivalent.

Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:
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Experienced in a call center environment answering phones.

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Phone coverage encompasses 100% of the workload

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Superior communication skills both written and verbal

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Experience in customer facing role either remote or face to face

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Understands internal processes and tools

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Computer proficiency

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Problem solving skills

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Accuracy in data entry

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Excellent fluency in language to be supported

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Experience in a phone based remote role

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Familiarity with computer technology

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Time management skills

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Oversee compliance with operating procedures and standards

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Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

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Understands internal processes and tools

Job

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Services

Primary Location

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United States-Delaware-Newark

Schedule

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Full-time

Job Type

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Experienced

Shift

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Day Job

Travel

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No

HP - 18 months ago - save job - block
About this company
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Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...