Under general supervision is responsible for ensuring customer satisfaction by providing US Oncology customers with courteous, professional and efficient service at all times. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES : Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.? Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly. Processes all phone, fax, mail, e-mail, drop ship and verbal orders from customers. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner. Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested. Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number. Communicates with all departments within the Distribution Center as well as field sales associates. Serves as liaison between customers and field sales associates. Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations. Complies with all appropriate policies, procedures, safety rules and regulations.
MINIMUM QUALIFICATIONS :
High School diploma, Associates degree in Business Administration, Sales, Marketing, similar vocations preferred. Technical vocational training or equivalent combination of experience and education. This position is entry level and requires 0-3 years customer service/call-center experience. Previous experience in customer focus/satisfaction preferred.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires prolonged sitting while driving, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and vision correctable to 20/20. Requires occasional lifting of up to 50 pounds. Requires the absence of medical or legal restrictions or impairments prohibiting the holding of a valid driver?s license.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed both in the office environment and driving in the community. Involves frequent contact with staff and the public. Requires exposure to conditions common to a clinic environment. CBJOBTYPE Full-Time Employee CBEDUCATION High School CBCATEGORY General Business CBINDUSTRY Health Care - Health Services