Answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers. Properly handles all incoming urgent matters or emergencies for the guests and hotel.
1 year experience in this or a related job required
1 year experience customer service experience required
Ability to read, write and speak the English language fluently required
A World of Opportunities
Hilton Worldwide offers a variety of global opportunities within our portfolio of world renowned brands. With more than 3,200 hotels in 77 countries, our Team Members are committed to delivering our brand promises to our customers. At Hilton, you’ll discover hospitality jobs whether you are a first time applicant or a career professional.
Our portfolio consists of well known brands representing market leadership in their respective segments of the industry, whether it’s luxury or lifestyle brands to mid prices, extended stay or vacation ownership, Hilton has something for everyone. The company owns, manages and franchises hotel brands including The Waldorf Astoria Hotels and Resorts®, Conrad Hotels and Resorts®, Hilton®, Doubletree®, Embassy®, Hilton Garden Inn®, Hampton, Homewood Suites®, Home2Suites by Hilton®, and Hilton Grand Vacations®
Come and explore a world of opportunities and join our dynamic team to help us achieve our mission to be the preeminent global hospitality company – the first choice of guests, team members and owners alike.
Proud Part of Hilton Worldwide
With more than 500 hotels & resorts in 76 countries around the world Hilton continues to build on its history as a pioneer in the industry, committed to the idea that travel can and should be transformative. Today’s travelers demand and appreciate more choice & control over their stays, all around the world. That’s why our Team Members – with their individual passions for hospitality – are focused on developing & delivering an exceptional guest experience. Team Members actively join in developing, marketing, sourcing and delivering every service, product and amenity we offer – all designed to enable guests to be at their personal best, whether they travel for business or pleasure.
For 90 years the world’s travelers have trusted us with their special moments – from family vacations to important business meetings – and we take that honor very seriously. It’s a responsibility we all share, and it fuels the idea that every Team Member, regardless of their role or location, makes an impact on a guest’s stay, assuring & delivering Hilton’s belief that Travel Should Take You Places.
For more information on Hilton Hotels & Resorts, please visit www.hilton.com.
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Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,200 hotels, resorts and...