Sup, TAC
Charter Communications - Simpsonville, SC

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Responsible for supervising and managing the daily operations of the Technical Assurance Center (TAC), assuring that the specialists provide required network support and maintenance. Supervise the daily activities of staff which include monitoring the network, trouble isolation, repair and communication of identified and reported problems. Responsible for hiring, training, development and performance management of staff ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experience Ensure the TAC staff manages network faults and thresholds and that network performance and trouble tickets are monitored/resolved to meet SLA objectives Interface with Engineering, Field Services Operations, Customer Care, and other internal groups as necessary to ensure the timely and efficient resolution of problems Provide technical guidance and assistance as required for problem resolution Ensures that required reports are correct and completed on time Establish positive employee relations through effective communication and ongoing support Adhere to industry specific, local, state, and federal regulations, as applicable Know, understand and follow company policy Perform other duties as requested by Manager PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to supervise and motivate others Ability to analyze and interpret data Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner. Ability to communicate with all levels of management and company personnel Ability to handle multiple projects and tasks Ability to isolate and troubleshoot failed equipment, facility issues and other components of the network Ability to maintain confidentiality Ability to make decisions and solve problems while working under pressure Ability to manage multiple projects at one time Ability to prioritize and organize effectively Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer Ability to show judgment and initiative and to accomplish job duties Ability to use personal computer and software applications Ability to work independently Ability to work with others to resolve problems, handle requests or situations Knowledge of company products and services Knowledge of Data and Voice communications networks Knowledge of TCP/IP and SNMP and network management system configuration and reporting Education (level and type) Associates or Bachelors degree in Computer Science, Engineering, or Telecommunications or equivalent experience Related Work Experience 3+ years of technical support experience in a network operations center environment 2+ years of Lead or supervisory experience in or managing a 24/7 operations center 2+ years experience working with an enterprise LAN Cert ifications and/or Licenses Industry and vendor specific certifications and training (e.g. NCTI, SCTE) WORKING CONDITIONS Office environment Work in a 24x7, fast paced environment Occasional travel required
        Primary Location

        US-South Carolina-SIMPSONVILLE

        Charter Communications - 2 years ago - save job
        About this company
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        Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...