The consultative selling associate is responsible for selling and servicing customers. This position exists to provide positive contact with the customer. This person must listen, discover and understand customers' needs. To educate customers on options available, provide customer assistance and support our customers after the sale, while delivering satisfying and positive customer experiences. The associate will also support customers in handling their issues and concerns as they arise on the sales floor. Utilizes approved selling practices and guidelines to determine customer need and match with appropriate product and/or services. Dependent upon the assignment, the associate will sell in multiple consultative selling department(s).
Drives revenue growth by using selling and customer service skills and abilities. This includes completing sales through ringing of sales through our point-of-sale systems.
Execute operational and selling processes and ensure sales performance standards are met (e.g.use of Discovery Guide and other selling tools to sell product and offer credit products, installation where appropriate, protection agreements, etc.).
Maintains knowledge of products; provide appropriate matching of features and benefits of these products to meet the customer's needs.
Optimizes miscellaneous income opportunities (e.g. credit: rapid credit, AccountCare; protection agreements, installation, gift cards, etc.).
Maintains merchandising standards and ready all day standards within assigned departments.
Follows the established elements of the HAS Culture.
Assists with the ad setup/take down process.
Assists with merchandises preparation, setup and signing.
Processes customer payments.
Makes and serves coffee and cookies to customers when necessary.
Assists in handling customer issues after the sale.
High degree of technical knowledge in terms of product and services offered.
Must be willing to work in a team environment.
Sears Hometown & Outlet Stores - 2 years ago
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...