The Director of Financial Aid is a service oriented professional responsible for providing leadership and management to the University’s Financial Aid staff through development, implementation, and maintenance of comprehensive financial aid services for students from federal, state, institutional and private sources.
Position responsibilities include program planning, staff training and supervision, public presentations, and general administration. The Director of Financial Aid ensures strategic and compliant financial aid processing and is responsible for ensuring that the highest degree of customer service is implemented
Major Duties and Responsibilities:
Directs supervision of all financial aid office personnel
Prepare and submit the annual Fiscal Operations Report
Administer all Title IV aid programs in compliance with current regulations
Administer all State financial aid programs in compliance with current regulations
Administer all institutional scholarships according to institutional guidelines.
Develop packaging policies to maximize enrollment, net revenue.
Represent the University various constituencies including professional organizations, high schools, parents and students
Prepare and monitor institutional aid budget and discount rate
Lead and maintain annual rollover of the Datatel Colleague software application
Counsel students and parents on matters involving financial aid
Direct training activities for the financial aid staff
Provide data for internal and external reporting
Performs other related duties as assigned
Bachelor’s degree in Business Administration required, Masters preferred
Five years financial aid experience including staff management, packaging and budget development
Excellent customer service skills and the ability to train, educate and lead a customer service oriented team.
Excellent oral and written communication skills
Excellent organizational and analytical skills
Policy implementation skills
Public speaking and training skills
Knowledge of federal and state financial aid regulations
Understanding of computation and statistical reporting applications
Computer knowledge using a relational database, (Datatel Colleague system preferred),
Word processing and spreadsheet application
Knowledge of how to work with a PC in a Windows environment
Working knowledge of federal financial aid processing and funding sources
To communicate effectively with students and staff members
To develop and implement policies
To work collaboratively with other University departments
A willingness to “roll up sleeves” and get the job done.
Please send letter of application and resume to:
Department of Human Resources
Director of Financial Aid
University of Bridgeport
Wahlstrom Library, 7th Floor
126 Park Avenue
Bridgeport, CT 06604
Fax: (203) 576-4601