Desktop Support Administrator - Denver, CO

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Company Description: is a Denver-based start-up at the intersection of online education, social communities, and e-commerce. We produce HD-quality classes in quilting, sewing, knitting, cake decorating, and more. The Craftsy platform enables passionate crafters around the world to learn from expert instructors – anywhere, any time – and to easily interact with instructors and classmates as they do. Learn it, make it, and even share it on, by posting projects for inspiration and feedback or selling in our free-to-list indie patterns marketplace. Just over a year old, with 100+ classes and over one million users, Craftsy is already a leader in the online education space – and there’s so much more to come!

Craftsy’s parent company, Sympoz, was founded in May 2010 by an experienced executive team from eBay, Yahoo!, and ServiceMagic. The leadership is strong, and supports every employee in building and moving the company forward each day. We learn on the fly, and respond quickly to user feedback and ideas. The office is fast-paced and fluid, with the long hours start-ups are known for. But we like to have fun, too: like any good start-up, there are video games, rock concerts, and bottomless snacks.

Job Description:
The desktop support administrator is responsible for all facets of supporting end users in a fast paced startup environment. You will make users happy, make them efficient, and keep them secure. You will be encouraged to create process where it does not exist, and develop best practices for our specific, unique business requirements. You answer all questions with “I’m sure we can figure this out!”

Responsibilities include:
Asset tracking & inventory
Computer builds and deployments, software installs, peripherals
Desktop and browser troubleshooting
New user on-boarding
General networking and cable maintenance and troubleshooting

Required skills:
Proven experience with OSX
Basic network troubleshooting
Strong attention to detail and accuracy

Excellent interpersonal skills - friendly and willing to help
Experience with Google Docs/Gmail/Apps
Ability to multi-task multiple projects simultaneously
Able to lift up to 50 pounds

To Apply:
Please apply directly with a cover letter & resume.

Further Information:
Start Date: ASAP
Benefits: Medical, Dental, Vision, 401k, Commuter Benefits, and unlimited vacation/sick time

Craftsy is conveniently located in LoHi, with easy access to downtown, the Cherry Creek / Platte River bike path and I-25.