Field Service Rep - Defense 3
Boeing - Phoenix, AZ

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Provides technical field support of company products. Performs troubleshooting procedures for multiple systems coverage. Resolves maintenance and operational issues. Interprets technical documents and monitors product performance. Analyzes technical data and evaluates maintenance procedures. Develops and conducts ad hoc training.

This positions serves as a regional rep for multiple ANG locations. Provides on-site Boeing representation and technical support to USAF/Air National Guard customers for airframe and airframe-related systems on theKC-135 R/T aircraft. Initiates corrective actions to ensure customer satisfaction with company products and services. Uses multi-disciplined technical expertise and company product support resources to assist the customer to achieve and sustain a high level of proficiency in the operation and maintenance of the KC-135 R/T aircraft. Advises customer and assists the company in investigating product problems, determining cause, and developing and implementing corrective actions. Understands customer expectations and acts as the on-site liaison between Boeing and customer personnel. Provides technical assistance in the interpretation of USAF technical orders, manuals, engineering drawings, and schematics that pertain to aircraft systems and ancillary equipment. Works unsupervised for extended periods of time in a variety of cultural and economic environments. Short notice travel may be required to support aircraft recovery operations.


[ + ] Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Coaching/Teaching
Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Provides instruction, positive modeling, and opportunities for observation in order to help fellow work group members, internal employees and occasionally external customers develop skills; encourages questions to ensure understanding. Gives timely, appropriate feedback on performance; reinforces efforts and progress. Establishes good interpersonal relationships by helping fellow work group members, internal employees and occasionally external customers, feel valued, appreciated, and included in discussions.
[ + ] Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Aircraft Performance Data
Complete knowledge of aerodynamic and propulsion principles and their application in developing aircraft performance data. Complete knowledge of associated regulatory requirements and related impact on aircraft performance data. Utilize this knowledge to resolve customer issues and develop products.
[ + ] Field Service Network Systems
Complete knowledge of field service computing network systems' installation, configuration and use. Ability to establish connectivity to Boeing networks with minimal assistance.
[ + ] Instruction Skills
Complete instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
[ + ] Maintenance Programs
Complete knowledge and understanding of the customer's preventive and corrective maintenance programs, concepts, and implementation.

Basic Qualifications For Consideration

Are you willing to travel, both domestically and internationally, possibly on short notice to support aircraft recovery operations?

Do you have KC-135 aircraft maintenance experience?

Typical Education/Experience

Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.

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Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We...