Telecommunications Dispatch Manager
Birch Communications - Macon, GA

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Company Overview: Headquartered in Atlanta, GA, Birch Communications was named as one of the top 40 fastest growing companies in Georgia. We have grown significantly and our progression is unstoppable in this economic climate. Birch Communications is one of the largest competitive local exchange carriers in the 31-state southeast, southwest and midwest regions serving small and medium business customers. Birch was the first in its class to deploy its own private IP network utilizing soft switch technology to deliver innovative, high quality, affordable voice and broadband communications services to small and medium business customers. Please visit for more information.Birch's Virtues of Excellence: Customer Focused. Honesty & Integrity. Positive Employee Relations Work Ethic Respect for All Stakeholders Innovation & Creativity Teamwork Pride in Our Accomplishments Community Commitment Summary:The Dispatch Manager will be responsible for the day to day operations and scheduling of all dispatch tasks and staff accordingly. In cooperation with all Field Ops Managers, the Dispatch manager facilitates installation, testing, and maintenance of central offices and network equipment in compliance with corporate policies and procedures.Essential Duties and Responsibilities include the following: (Other duties may be assigned.) Develops and writes all Dispatch Process and TrainingDevelops Metrics and reporting for Dispatch department which aligns with FOPs orgManages LEC Central Office Access for Field OpsManages CPE InventoryMust be able to apply technical expertise to identify, develop, document and implement plans required to satisfy both internal and external customer needs. This includes gathering required data and other pertinent information for accurate record keeping.Interfaces with involved departments and outside vendors to ensure that all milestones on customer and network deployment schedules are met.Evaluates Field Techs/Repair Vendors and provides recommendations/feedback to Field Ops ManagersAssures all equipment, tools, test and safety equipment, etc is installed or used as planned and in compliance with corporate policies and proceduresAnalyzes current processes and procedures regularly to optimize department and reduce costs
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience Requirements:Bachelor's Degree preferred and/or three years in telecommunication industry with similar responsibilities.Strong technical skills with switching systems and electronicsWorking knowledge of electronics, grounding practices, ATM, DSL, Frame Relay, HDSL2, HDSL4, T1, T3, PBX systems, inside plant, outside plant, VoATM, VoFR, VoIP, TDM, TCP/IP, UDP, DHCP, NAT, PAT, routing, bridging and switching.Familiarity with ANSI T1.403, ANSI T1.417, and TR-73600 standardsFamiliarity with G.711, G.729, G.723 H.323 compression codecsFamiliarity with Telco central office layoutsFamiliarity with voice, data, and equipment engineering technologies and has an advanced knowledge of telecommunications equipment, terminology, and standard practices and procedures. Knowledge and Skill Requirements:Excellent customer service skillsExcellent communication skills (verbal and written)Ability to exercise tact and good interpersonal skillsTime management skillsAnalytical skillsProblem solving skillsAbility to be pro-active with a sense of urgencyAbility to keep customer information confidential

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About this company
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Birch provides managed communications and information technology services to a target market of small- and medium-sized businesses within 46...