Summary of Job Responsibilities:
The Nurse Practitioner/Physician Assistant Primary Care Provider (PCP) is responsible for providing direct clinical customer care customer-owner in assigned area. The PCP is responsible for managing care for a panel of customer-owners and works with other clinical staff to establish medical protocols and treatment regimens.
KNOWLEDGE, SKILLS, AND ABILITIES:
Outline of Essential Job Responsibilities/Functions to Include but Not Limited to:
Customer Care & Relationships:
Creates, develops, and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community.
Performs assessment and treatment while delivering care that fully supports the optimization of customer ownership of health related issues and therapeutic, enduring relationships between providers and customer-owners:
· Prescribes appropriate medication.
· Delivers and directs customer-owner care within the scope of privileges approved by the Joint Operating Board (JOB) or as assigned.
· Obtains complete and accurate information in a courteous and respectful manner in order to determine an appropriate treatment plan.
· Performs treatments efficiently while keeping the customer-owner informed and being sensitive to the customer-owner’s comfort during the treatment.
· Sets the expectation with the customer-owner by listening to their concerns and addressing those that can be addressed and informing the customer-owner of the course of action to follow for other health concerns.
· Advises customer-owners and family members in methods that facilitate a capacity for self-care and a move toward a healthcare partnership between providers, customer-owners and their families.
· Counsels and instructs customer-owners and family members either directly or by referral. Adjusts the communication style depending on the receiver of the message, for example the education level etc.
· Listens for clues that the customer-owner needs additional assistance in understanding the treatment plan or in carrying out the treatment plan.
Works in a friendly manner with the general public and occasionally handle the hostile or disgruntled customer-owner.
Evaluates suicidal individuals or individuals in crisis and manages their safe disposition.
5. Intervenes and diffuses situations involving agitated, confused or emotional customer-owners and/or family members.
Communications & Teamwork:
Participate as a member of an integrated care team comprised of RNs, CMAs, Dietitions, Behaviorial Health Consultants, and Pharmacists, to provide services for customer-owners.
Shares and receives information, opinions, concerns, and feedback in a supportive manner.
Works collaboratively by building bridges, and creating rapport with team members within departments and across the organization.
Communicates effectively in a manner that enhances customer relationships, builds relationships with staff, and contributes to a supportive work environment
· Ensures that verbal and written instruction is clear and concise, and understood by listening and asking for feedback.
· Prepares Customer-owner notes that provide adequate information for other health care providers.
· Appropriately addresses health care issues.
· Utilizes opportunities to provide helpful information to customer-owners and their families.
· Uses the electronic health record system in order to obtain customer-owner information, order labs and tests, and check messages.
Consults and coordinates with health care providers working in other departments and in other locations including rural Alaskan locations
· Provides assistance to the health care providers by answering questions regarding customer-owner care.
· Coordinates with the health care providers and case managers to develop treatment plans for customer-owners.
Demonstrates effective communication and interpersonal skills.
Improvement & Innovation:
Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.
Participates in fulfilling the mission, vision, goals and objectives of the organization.
· Monitors quality of care delivered utilizing appropriate review methods (i.e. electronic data warehouse, customer service data, etc.)
· Works with all other staff in the department as a member of the department and the system.
· Assists in committee and other duties within the Department.
· Maintains a clean work environment including adequate supplies and upkeep of unit and equipment. Reports defective or missing equipment and safety hazards. Assists in disaster planning and activities.
· Coordinates and works with other team members to ensure the efficient and effective flow of customer-owners though the department.
Workforce Development Skills & Abilities:
Seeks out additional learning opportunities to continue to develop the technical and professional skills needed now and in the future.
Takes responsibility for all work activities and personal actions by following through on commitments.
Coordinates with management to develop and implement a quality assurance program.
· Monitors the quality of care delivered.
· Completes chart reviews on a regular basis.
· Provides and receives feedback on quality of care being delivered to ensure JCAHO and other regulatory standards are met.
· Abides by policies, procedures and bylaws.
Meets and maintains licensing, credentialing and certification requirements.
Effectively manages multiple clinical tasks.
Applies knowledge of 1974 Privacy Act is required as use of customer-owner record is an integral part of the position and privacy of individuals must be protected to the fullest.
Maintains currency of knowledge of the resources available foro treatment plans.
Skill in use of the computer.
Efficiently makes decisions independently.
Maintains quality, safety and infection control standards.
Appropriately applies knowledge of sexual abuse and domestic violence issues.
SCF programs are established for the purpose of serving a primary population comprised of Alaska Natives who are affiliated with the Cook Inlet Region Inc. (CIRI), and Alaska Natives and American Indians within SCF’s geographical service area. Employees should have a thorough understanding of the cultures and the needs of the CIRI members, and of the general culture and needs of Alaska Natives and American Indians. Such knowledge is critical in order to ensure the achievement of the mission and vision of SCF: working together with the Native community to provide the best services with Native staff who value the family and family wellness as the heart of the Native community.
Current Certification by the American Academy of Nurse Practitioners or American Nurse Credentialing Center, (NP), or Current Certification by the National Commission of Physician's Assistants.
Current valid Alaska license.
Meets all requirements in order to obtain associate medical staff membership and required privileges of service.
Basic Life Support (BLS) certification is required. ACLS, NRP, ATLS, ALSO and PALS as required for specialty.
MSD PC/VNPCC Nurse Practitioner/Physician Assistant-PCP
· Employee may be exposed to: exposure to bloodborne pathogens (under 1/3 time); hazardous waste (under 1/3 time).
- Noise level: Quiet conditions (i.e. library, private office).
MSD PCC Nurse Practitioner/Physician Assistant-PCP
· Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); use hands to finger, handle or feel (under 1/3 time); talk or hear (over 2/3 time).
· Weight lifted or force exerted: none.
· Special vision requirements: Close vision (clear vision at 20 inches or less).
· Additional physical demands: employee may be required to work holidays, evenings, weekends, and nights.
Age and Customer-Owner Population(s) Served:
MSD PC/VNPCC Nurse Practitioner/Physician Assistant-PCP
Age of Customer-Owner Population Served
· Neonate (birth- 28 days)
· Infant (29 days- less than 1 year)
· Pediatric (1-12 yrs)
· Adolescent (13-17 yrs)
· Adult (18-64 yrs)
· Geriatric (65 yrs & older)
· All populations
Please complete an online application by clicking the 'Apply' button at the top/bottom of this page. For more information contact Human Resources via the SCF Contact page or (907) 729-4977 or Toll free at 1-800-478-3343
NATIVE PREFERENCE UNDER P.L. 93-638.
Preference will not be given unless certification is submitted to Human Resources (a copy is acceptable).