Teller
NewAlliance Bank - Teller, AK

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Required Skills:
  • High School Diploma or G.E.D. required
  • 6 months cash handling experience required
  • 3-6 months with a retail/sales/referral experience
Job Description:
Overview:

The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking transaction expert.

SALES EXPECTATIONS
  • Convert service interactions to sales referrals and achieve prescribed referral goal
  • Prioritize and deploy daily, the most efficient high impact activities to generate referral outcomes
  • Fully leverage available sales tools, prescribed in-branch routines and best practices to drive referral activity
SERVICE EXPECTATIONS
  • Facilitate customer transactions in an accurate and timely fashion
  • Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for “5”)
  • Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships
  • Do what’s best for the customer by referring to branch team members and cross-functional business partners as appropriate
  • Take personal ownership for the resolution of customer service issues
PEOPLE EXPECTATIONS
  • Be a positive and effective team player by helping others on the team achieve success
  • Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you
ADMINISTRATIVE/OPERATIONAL EXPECTATIONS
  • Maintain adequate control over cash and maintain cash differences within prescribed bank policy
  • Maintain operational proficiency in performing client transaction/service
  • Maintain operational proficiencies while conducting back office compliance and security procedures
  • Stay informed and be clear in understanding operational changes, as they occur
  • Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements
State:
New York

City:
Albany

NewAlliance Bank - 15 months ago - save job - block
About this company
9 reviews
A lot of water and a few barrels have gone over Niagara Falls since First Niagara Bank was founded. Tracing its roots to 1870, the flagship...