The Asset Protection Manager (APM) is responsible for teaching, coaching and training associates to ensure the effective execution of the core AP initiatives. They are responsible for executing core programs and strategies relating to theft and fraud mitigation, operational excellence, safety and environmental compliance in The Home Depot stores (within assigned district) without adding complexity or tasking to the stores' operation. They must be able to multi task across stores within a designated district and gain the partnership of the Store Manager, Leadership Team and other store associates to achieve goals. The APM must remain focused on district specific business objectives as outlined by the District Operations Manager (DOM) supporting key AP Initiatives.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
50% Review and analyze store shrink performance; identify associate behaviors and/or operational issues through exception based reporting and CCTV that may cause shrink; identify trends; make recommendations for improvement; teach, train and coach associates to effectively handle opportunities; monitor corrective action. Identify and successfully investigate matters of internal dishonesty and Organized Retail Crime (ORC) investigations throughout the district. Conduct internal theft investigations and interviews in partnership with Human Resources and CIT. Prepare detailed and accurate reports in a timely manner. Monitor criminal cases, appear in court and testify as warranted.
35% Follow up, support and resolve safety, environmental and regulatory issues as assigned by the District Operations Manager. Assist in supporting safety awareness and compliance in stores, including assistance with Workers' Compensation and General Liabilityclaim process. Use data to identify trends that may lead to accidents and make recommendations for process changes or improvements.
15% Assist with the development and retention of hourly AP and Ops associates, in addition to all store associates.
NATURE AND SCOPE
Position reports to District Operations Manager.
Accountable for direct supervision of the work activities of others.
ENVIRONMENTAL JOB REQUIREMENTS
18 years or older
Must pass the Drug Test
Must pass the Background Check
Must pass MVR
Must pass pre-employment tests if applicable
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Be able to work a flexible schedule, which might include supporting multiple stores
PREFERRED QUALIFICATIONS -
The knowledge, skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
Four plus years in retail industry or Home Depot equivalent.
Relevant work experience in any of the following fields: Store Operations, Asset Protection, Safety, Environmental, Law Enforcement and Military.
Multi-site experience (6-12 locations) with 1,000 plus associates.
Supervisory experience, 2 plus years of district-based Asset Protection management experience.
Completed the Loss Prevention Qualified (LPQ) course through the Loss Prevention Foundation.Completed the Loss Prevention Qualified (LPQ) course through the Loss Prevention Foundation.
Completed the Loss Prevention Certification (LPC) through the Loss Prevention Foundation.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Knowledge of retail Asset Protection, Operations, and Safety processes, programs and procedures.
Ability to work cross-functionally to identify solutions to mitigate shrink, theft, and fraud and create safe work environments.
Highly developed communication skills, both written and oral.
Highly developed interpersonal skills for dealing with sensitive and controversial issues.
Proficient in use of retail CCTV systems.
Strong analytical and financial analysis skills.
Ability to teach, coach, and train associates to drive change and execute process improvements across region.
Technology competence (Basic P.C. skills) Desktop Office Suite must be proficient in Word, Excel and PowerPoint.
Change Management and Project Management.
Home Depot - 24 months ago
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The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...